Hardworking Unit Clerk adept at scheduling appointments and ordering lab draws. Excellent planning, problem-solving and relationship-building skills developed over 10+ years in the field. Excellent phone and communication skills. Looking for a dynamic new role in different type of business.
Skills
Appointment confirmation
Recording histories
Medical filing
Communications
Relationship development
Team building
First Aid/CPR
Operational improvements
Relationship Building
Administrative support
Customer service
Data management
Problem resolution
Organization
Operational improvement
Good telephone etiquette
Multitasking abilities
Interpersonal Communication
Responsible
Work History
12/2020 to Current
Laboratory Unit ClerkPacific Medical Centers – Eagle River, AK,
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Prepared admissions charts and scanned records.
Answered multi-line telephone system, provided information and directed calls.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Obtained and organized medical records for office visits and scheduled labs.
Interacted with customers by phone, email or in-person to provide information.
Obtained payments from patients and scanned identification and insurance cards.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
11/2012 to Current
Senior Patient Care CoordinatorGood Shepherd – Brooklyn, NY,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with Next Gen Software.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2010 to 09/2012
Program DirectorCrossroads Adult Day Care – City, STATE,
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Increased business revenue through proactive management of relationships and sales strategies.
Created comprehensive progress reports on all programs to show progress.
Developed robust marketing plans to increase awareness of programs.
Managed program operations and provided strategic leadership for all workers.
Oversaw completion of productivity goals and educated employees on established company processes.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Recruited and hired top-level activity aids with expertise in dementia clientele, adding depth and talent to highly skilled team
Oversaw daily operations of activity program functions.
Coordinated planning and program development between news teams and other programming staff.
Developed and monitored budgets for activity program.
Increased activity program effectiveness by implementing strategic operational improvements.
08/2004 to 12/2010
Adult Day Care DirectorGreen Valley Enterprises Inc. – City, STATE,
Monitored compliance with state, federal and company regulations, standards and requirements.
Hired, mentored and monitored qualified staff.
Oversaw daily activities and programs to educate and socialize participants.
Communicated with family members and fostered strong professional relationships.
Launched marketing campaigns and events to attract community members and increase enrollment.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Established and enforced modern educational standards to support clients needs.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new activity opportunities.
Maintained updated dementia care knowledge through continuing education for my staff.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Expected in
: Communications Moraine Park Technical College - Fond Du Lac, WI GPA:
Expected in
High School Diploma: East High School - West Bend, WI GPA:
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