Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Unit Clerk adept at scheduling appointments and ordering lab draws. Excellent planning, problem-solving and relationship-building skills developed over 10+ years in the field. Excellent phone and communication skills. Looking for a dynamic new role in different type of business.

  • Appointment confirmation
  • Recording histories
  • Medical filing
  • Communications
  • Relationship development
  • Team building
  • First Aid/CPR
  • Operational improvements
  • Relationship Building
  • Administrative support
  • Customer service
  • Data management
  • Problem resolution
  • Organization
  • Operational improvement
  • Good telephone etiquette
  • Multitasking abilities
  • Interpersonal Communication
  • Responsible
Work History
12/2020 to Current
Laboratory Unit Clerk Pacific Medical Centers Eagle River, AK,
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
11/2012 to Current
Senior Patient Care Coordinator Good Shepherd Brooklyn, NY,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Next Gen Software.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2010 to 09/2012
Program Director Crossroads Adult Day Care City, STATE,
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Created comprehensive progress reports on all programs to show progress.
  • Developed robust marketing plans to increase awareness of programs.
  • Managed program operations and provided strategic leadership for all workers.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Recruited and hired top-level activity aids with expertise in dementia clientele, adding depth and talent to highly skilled team
  • Oversaw daily operations of activity program functions.
  • Coordinated planning and program development between news teams and other programming staff.
  • Developed and monitored budgets for activity program.
  • Increased activity program effectiveness by implementing strategic operational improvements.
08/2004 to 12/2010
Adult Day Care Director Green Valley Enterprises Inc. City, STATE,
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Hired, mentored and monitored qualified staff.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Communicated with family members and fostered strong professional relationships.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Established and enforced modern educational standards to support clients needs.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new activity opportunities.
  • Maintained updated dementia care knowledge through continuing education for my staff.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Expected in
: Communications
Moraine Park Technical College - Fond Du Lac, WI
Expected in
High School Diploma:
East High School - West Bend, WI

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resume Strength

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School Attended

  • Moraine Park Technical College
  • East High School

Job Titles Held:

  • Laboratory Unit Clerk
  • Senior Patient Care Coordinator
  • Program Director
  • Adult Day Care Director


  • High School Diploma

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