laboratory technician resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and reliable with strong ability in multitasking and quick learning. Highly organized, proactive and punctual with team-oriented mentality. I have over 10 years in the Medical Field, between Administrative work and First Responding. I have 10 years in the field of Medicine. I am seeking a career where I can utilize my skills set and help a company grow.

  • ICD-10 coding experience
  • Client relations
  • Data entry
  • Inventory coordination
  • Work well independently
  • Database management
  • Insurance billing
  • Medical recordkeeping
  • Billing procedures
  • Insurance Verification
  • Data management
  • Problem resolution
  • Inventory controls
  • Relationship building
  • Customer service
  • Organization
  • Team building
  • MS Office
  • Athena, AllScripts, Outlook, Kareo, MedRev, LabDaq, Quest
  • Hospitality services
  • Team collaboration
  • Oral and writing communication
  • Laboratory Duties
12/2020 to Current
Laboratory Technician Kuresmart Pain Management Westminster, MD,
  • Gathered biological samples for laboratory tests.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Assisted and instructed other laboratory technicians.
  • Communicated with outside parties and laboratory management regarding test results.
  • Completed lab tests and communicated results to supervising staff.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Recorded, reported and posted specimen results in company software.
  • Verified collection orders and communicated discrepancies to nurses.
  • Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.
  • Produced technical reports detailing pH and moisture percent saturation from saturation paste and EC.
06/2019 to 12/2020
Medical Records Custodian Brown & Brown, Inc. Fort Lauderdale, FL,
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Observed confidentiality and safeguarded all patient-related information.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Disseminated information to correct department, individual or outside location.
  • Obtained information by contacting appropriate personnel or patients.
  • Conceptualized and implemented new and more efficient filing system.
  • Increased team efficiency by implementing filing process improvements.
  • Kept department clean, organized and professional.
  • Maintained 100% compliance with all hospital and government regulations.
  • Updated daily logs to track information movements.
  • Scanned incoming documentation.
  • Wrote reports, emails, memoranda, letters and releases.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Logged all requests for medical records into spreadsheets.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
02/2019 to 06/2019
Front Desk Receptionist Brown & Brown, Inc. Portland, OR,
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to IT for timely resolution.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Received all incoming calls and coordinated with Doctor and staff to fulfill requests and resolve issues.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Solved minor customer issues and escalated major problems immediately to upper management.
04/2018 to 05/2019
Front Desk Receptionist The Woodlands Retina Center City, STATE,
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Scheduled surgeries for patients, taking payments, and obtaining appropriate medical clearances.
  • Retrieved referrals, verified insurances for upcoming appointments.
  • Called and reminded and confirmed patient's appointments.
  • Checked patient's in and out, obtained co-pays and deductibles due at time of service.
  • Assisted Doctor and Medical Assistants with patient's diagnosis, explaining and answering questions.
  • Filed and maintained the patient's charts, updating needed information.
  • Answered multiple phone lines and faxes, while reconciling insurance payments.
Education and Training
Expected in 05/2008 to to
High School Diploma:
Tomball High School - Tomball, TX,
Expected in 06/2020 to to
Certification: Healthcare
Montgomery County EMT-Basic - Conroe, TX,
Expected in 09/2018 to to
License-Emergency Medical Responder: Healthcare
San Jacinto First Responders/EMR - Coldspring, TX,
  • Emergency Medical Technician (EMT) Pending National Registry
  • Emergency Medical Responder (EMR) License - 2018
  • Firefighter-9 years/Assistant Chief

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Resume Overview

School Attended

  • Tomball High School
  • Montgomery County EMT-Basic
  • San Jacinto First Responders/EMR

Job Titles Held:

  • Laboratory Technician
  • Medical Records Custodian
  • Front Desk Receptionist
  • Front Desk Receptionist


  • High School Diploma
  • Certification
  • License-Emergency Medical Responder

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