A highly accomplished, goal-oriented and knowledgeable Laboratory Technician with extensive knowledge of handling state resources, capabilities, and information services. Seeking a challenging position as a Program Analyst to utilize my MBA in Business Administration and skills and proficiency conducting studies and analysis in one of the most advanced components of the Food and Drug Administration Southeast Regional Office. Possess 4.5 years of professional experience as Administrative Support.
Possess extraordinary computer skills and is highly proficient in Microsoft Word, Excel, PowerPoint, Outlook, and the internet.
09/2013 to Current
Laboratory TechnicianU.S. Food and Drug Administration – Atlanta, GA
Supervisor: Ed Phifer (404) 253-1248 40 hours per week Responsible for performing a wide range of complex and varied administrative and accounting assignments.
Prepares purchase orders and make small and large purchases for two branches.
Manages office space and supplies and oversees maintenance of office equipment.
Scan, saves to the h: / drive, and mails Class 2 and 3 Sample Reports via UPS.
Draft and mailed Sample Letters via certified mail to consumers after reports were completed to provide results.
02/2009 to 09/2013
Office Automation Clerk/InternU.S. Food and Drug Administration – Atlanta, GA
Supervisor: Laurie Farmer (404) 253-1175 40 hours per week While working as a student, functioned well beyond the requirements of an intern due to knowledge, skills and abilities gained from prior employment experiences and earning a B.S.
in Accounting and an MBA in Business Administration.
Developed and coordinated the budget for the SE Regional State Cooperative Programs Branch.
Conducted detailed analysis of complex functions and work processes of broad administrative or technical programs and made recommendations for improvement in the effectiveness and efficiency of work operation for the director and specialist.
Gathered and organized narrative and statistical data using techniques such as quantitative analysis, surveys, records and computer files to put together the FDA Oral Communications Project, which gained national recognition.
Discussed findings with the Retail Food Specialist and Director to discuss survey requirements.
Presented and discussed findings concerning Program Standards with the director and documented findings in written management reports, identifying weaknesses and outlining conclusions, analyzing findings and making specific recommendations.
Assisted in the development of directives and the design, development, documentation and implementation of various report systems.
Identified procedural problems in program operations, using quantitative or qualitative methods.
Served as assistant to the SE Regional State Cooperative Programs Branch Director and assisted in the areas of: finance and budget, personnel issues, procurement, contracts management, and other general administrative functions.
Developed and reconciled a spreadsheet report using Microsoft Excel that contains the overall travel budget, accounting and financial management of 13 Specialists and the Director, totaling more than $100K.
Prepare statistical or other information in support of regional programs and input selected information into appropriate spreadsheet files.
Resolves problems and issues associated with travel/purchasing card applications.
05/2005 to 12/2007
Case ManagerKidspeace National Centers of GA – Bowdon, GA
Supervisor: Kathy Green (770) 639-7599 40 hours per week Performed a vast array of functions for an organization recognized for its outstanding delivery of services to children in crisis.
Developed and maintained a client filing system using Microsoft Excel that successfully tracked the population of the facility Managed the case activity for children Scheduled treatment team meetings for the children Prepared correspondence and instrumental in helping facility to exceed its quality service goals.
03/2003 to 02/2004
Director of OperationsChoices Child Support Consultants, Inc – Atlanta, GA
Managed Human Resources Dept and chosen as a mentor for trainees due to interpersonal skills and in-depth understanding of child support services.
Saved time and staff dollars by implementing new procedures making greater use of technology in the administration of programs and benefits.
Actively participated in quality improvement activities as a manager and team leader.
Exceeded objectives and goals established for this start-up organization and received recognition for accomplishments.
09/1993 to 12/2001
Supervisory Child Support Enforcement AgentGA-DHR Office of Child Support Enforcement – St Carrollton, GA
Supervisor: Myra Conwell (404) 988-4495 40 hours per week Managed a group of Child Support Enforcement Agents responsible for ensuring individuals met their mandated child support obligations.
Conducted studies of work processes and procedures, identified problems, reviewed production standards and made tentative recommendations for problem resolutions.
Reviewed reports and studies to ensure that user requirements were met and appropriate rules and regulations were utilized.
Planned and managed information technology functions to ensure state of the art technology was available to support office fulfillment.
Coordinated and managed office contractual requirements, reviewed and responded to requests for contractual products and services.
Conducted program analysis to determine the most effective ways to improve administrative operations.
Rapidly advanced from Child Support Enforcement Agent to Supervisor because I successfully managed and effectively coordinated one of the largest caseloads in the office.
Maximized the efficiency of the staff via training and cross-training.
Actively participated in quality improvements activities as a supervisor and leader.
High School Diploma: Computer Accounting Branell College - Riverdale, Georgia Computer Accounting
BS: Business Administration Accounting DeVry University - Atlanta, GA Business Administration Accounting
MBA: Business Administration Keller Graduate School of Management - Atlanta, GA Business Administration
National Association of Black Accountants
Accounting, administrative, art, benefits, budget, Business Administration, Oral Communications, interpersonal skills, Computer training, contracts, client, delivery, documentation, filing, finance, financial management, Human Resources, information technology, team leader, Letters, Director, MBA, meetings, mentor, Microsoft Excel, mail, Microsoft Office, office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows XP, Microsoft Word, office equipment, personnel, processes, procurement, purchasing, quality, quality improvement, quantitative analysis, Retail, spreadsheet, Supervisor, written