Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Accomplished, passionate and motivated professional with a reputation for managing high complexity diagnostic lab procedures in a productive, efficient and quality-driven environment at all times in accordance with state and federal standards.
  • Federal Clinical Laboratory Improvement Amendments (CLIA) compliance
  • New York State DOH Clinical Laboratory Evaluation Program (CLEP) submissions
  • Adeptness with Proficiency Testing (PT) programs 
  • Good Laboratory Practices (GLP)
  • Conducting internal/external audits
  • State/Federal inspection processes
  • High complexity lab test experience
  • Quality improvement competency 
  • Strong communication skills
  • Analytical thinker
  • Laboratory Information Systems (LIS) exposure
  • Participant in College of American Pathology (CAP) inspection team for 12+ years
  • Established and maintained lab Quality Management Systems (QMS) 
  • Successfully validated/verified >100 clinical assays resulting in clinical implementation and offering 
  • Established and retained CLIA, CAP and NYDOH license/accreditation status
  • Authored 60+ standard operating procedures (SOPs) 
  • Performed, documented and maintained instrument and reagent QC records (IQ/OQ/PQ) to a federal level satisfaction
Work History
06/2016 to Current Laboratory Management and Quality Weyerhaeuser Company | Buckhannon, WV,


Project-based assistance to clinical laboratories to streamline operations and obtain workflow standardizations and efficiencies through automation, test menu assessment and implementation of new test offerings. 

04/2005 to 06/2016 Vice President-Clinical Laboratory Services Pacific Medical Centers | Kodiak, AK,
  • Direct daily activities of Clinical Laboratory, Training/Technical Support and Genetic Services teams consisting of 25 physicians, technologists and support staff
  • Implement and maintain laboratory accreditation status of College of American Pathology (CAP) and 13 state license (including NY DOH CLEP)
  • Initiation and leadership in interdepartmental Quality Control/Quality Assurance program adherence
  • Skillful development of departmental goals, objectives, standards of performance, policies and procedures
  • Review customer survey information to prioritize areas of improvement
  • Conduct recurring technical and quality meetings to educate staff and facilitate good communication
  • Ensure equipment and supplies proper maintenance for quality patient care and safety
  • Identify process improvements in the day-to-day functioning of the department
  • Administer job training and competency program
03/2001 to 03/2005 Site Operations Manager Esoterix, Inc | City, STATE,
  • Supervise and manage daily activities of 12 laboratory staff performing DNA/RNA based infectious and inherited disease clinical testing on a national level
  • Develop departmental goals, objectives, standards of performance, policies and procedures
  • Responsible for division metrics, cost and budgeting
  • Strategically plan methods to achieve operational goals and targets
  • Cooperate and communicate effectively with physicians to ensure client satisfaction and compliance with set standards
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Successfully achieved College of American Pathologist (CAP) accreditation status

06/1991 to 03/2001 Medical Technologist Fairview University Of MN Hospital/Clinics | City, STATE,
  • Molecular Diagnostics lab (MDL) performing highly purified DNA and RNA extraction on blood, bone marrow, liquid cervical collections, FTA filter blood spots and tissue. Technology consisted of PCR, RT-PCR, Southern Blotting, agarose/acrylamide gel and capillary electrophoresis, and sequencing.
  • Immunophenotyping/Flow Cytometry lab working up T and B cell leukemias and lymphoma profiles. Performed immunohistochemical staining on frozen tissue sections. Proficient with flash freezing tissue and operating cryotome for tissue sectioning.
  • Acute Care stat lab generalist in chemistry, hematology, coagulation, urinalysis and microbiology
Expected in 1991 Bachelor of Science | Medical Technology UW-Madison, Madison, WI GPA:

Expected in 1989 Associate of Science | Chemistry UW-Rock County, Janesville, WI GPA:

  • American Society of Clinical Pathologists (ASCP)- Certified Medical Technologist (MT) #186797 Aug 1991
  • National Credentialing Agency (NCA)- Certified Laboratory Specialist in Molecular Biology (CLSpMB) Jul 1991

College of American Pathologist (CAP)- Member of Peer Reviewed Inspection Teams since 2003

Association for Molecular Pathology (AMP)- Member since 1999

Women's Healthcare Leadership Trust (WHLTrust)- Member and on Program Committee

Clinical Laboratory Standards Institute (CLSI), The Journal of Molecular Diagnostics (JMD) -Author/Advisor

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School Attended

  • UW-Madison
  • UW-Rock County

Job Titles Held:

  • Laboratory Management and Quality
  • Vice President-Clinical Laboratory Services
  • Site Operations Manager
  • Medical Technologist


  • Bachelor of Science
  • Associate of Science

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