Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Compassionate Laboratory Assistant trained to handle issues and remain level-headed at all times. Offering drive to work hard and serve as valued employee. With three years of experience in patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.

  • Laboratory safety protocols
  • Sample collection techniques
  • Laboratory safety procedures
  • Sample preparation and analysis
  • Specimen preparation
  • Inventory oversight
  • Clinical lab settings
  • Interpersonal and written communication
Laboratory Assistant, Current to Current
Beacon Health SystemMishawaka, IN,
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Conducted and supported research, including collection of information and samples.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified collection orders and communicated discrepancies to nurses.
  • Followed infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Limited discrepancies by accurately handling, storing, transporting and submitting all urinalysis samples.
  • Verified quality of specimens by centrifuging specimens.
Phlebotomist, Current to Current
Interim HealthcareRichmond, VA,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Prepared patients for blood draw by verifying two patient identifications, name and birthday.
  • Used multiple electronic medical software to add patients orders and make sure send out tests get to where they are supposed to be.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Built trust and minimized patient discomfort during phlebotomy procedures through asking and answering any questions that the patient has concerns with and asking questions to the patient as well to get their mind off of what's going on.
  • Verified quality of specimens by centrifuging specimens.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Interviewed patients and analyzed and documented medical records to update and file documents.
Housekeeper, Current to Current
Kindred HealthcareMeridian, MS,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Crew Leader, Current to Current
Building Materials Holding CorporationGeorgetown, DE,
  • Inspected cleanliness, organization and safety of job after every shift.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned utensils, dishes and glasses for customer use.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Used cash register to receive payments by cash, check, credit card and voucher.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Informed customers of regular deals or monthly specials, upselling.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Verified orders and bagged items for easy transport.
Education and Training
Certification: Phlebotomy, Expected in 2017
Illinois Valley Community College - Oglesby, IL
High School Diploma: , Expected in 05/2014
Bureau Valley (Manlius) - Manlius, IL,
  • Certified Phlebotomist since 2017
  • Maintaining the trust of my regular patients.
  • Becoming more confident and comfortable in my art of phlebotomy the longer i do it and the many compliments that i receive from my patients.

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Resume Overview

School Attended

  • Illinois Valley Community College
  • Bureau Valley (Manlius)

Job Titles Held:

  • Laboratory Assistant
  • Phlebotomist
  • Housekeeper
  • Crew Leader


  • Certification
  • High School Diploma

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