Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Documentation and reporting
Quality control monitoring
Specimen analysis
Specimen handling
Point of Sale Knowledge
Ordering Procedures
Sales expertise
Hospitality service expertise
Customer registry
Quotas and goals
Inventory
Team development
Current trends
Retail Sales
Product and service sales
Point of sale knowledge
Office administration
Customer/Client relations
Multi-Line Telephone Systems
Conflict Resolution
Sorting and labeling
Performance improvement
Organization skills
Time management
Verbal and written communication
Strategic Planning
Telephone skills
Education
Waipahu Community ScoolWaipahu, HIExpected in 04/2015 – –GED: - GPA:
Certifications
PT - Phlebotomy Technician
Work History
Bio-Techne - Laboratory Assistant Minneapolis, MN, 10/2020 - Current
Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Tracked collected specimens by initialing, dating and noting times of collection.
Oversaw items in inventory and reordered before supplies diminished.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Obtained samples for testing following standard protocols.
Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
Reduced test turnaround time via strategic multitasking.
Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
Minimized errors throughout pre-analytic, analytic and post-analytic processes.
Set up, maintained and verified sterility of lab equipment and tools.
Analyzed experiment and test results to validate adherence to standards and specifications.
Healthcare Services Group - Waitress Corinth, MS, 05/2019 - 10/2020
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Displayed enthusiasm and promote service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kay Jewlers - Jewelry Consultant City, STATE, 11/2018 - 05/2019
Greeted customers, helped locate merchandise and suggested suitable options.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
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