laboratory assistant resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Inbound and Outbound Calling
  • MS Office proficiency
  • Customer Support
  • Verbal Communication
  • Project management
  • Safety regulations
  • Software troubleshooting
  • Employee management
  • Report generation
  • Credit card payment processing
  • Microsoft Office expertise
  • Business development understanding
  • Clerical support
  • Quality control
  • Courteous demeanor
  • Project management abilities
  • Customer relations
  • Shipping and receiving understanding
  • High-energy attitude
05/2019 to 02/2022 Laboratory Assistant Bio-Techne | Buffalo, NY,
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Isolated, identified and prepared specimens for examination.
  • Implemented lab procedures to prevent errors and protect staff.
  • Collected information and samples in support of staff research.
  • Maintained detailed logs of experiments and relevant data and updated databases with new information.
  • Analyzed experimental data and interpreted results to draft reports of findings.
  • Provided technical support and services for scientists and engineers working in agriculture, environmental science and resource management.
  • Conducted chemical analyses and recorded results in computer.
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.
  • Assisted with cardiac panels testing using MPA machinery on serum medium.
02/2014 to 04/2019 Military Police Officer Fagron | Baltimore, MD,
  • Enforced military laws and regulations.
  • Monitored and investigated suspicious persons, situations and unusual activities.
  • Diffused hostile situations with effective negotiation techniques.
  • Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
  • Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
  • Investigated crimes and guarded inmates within military correctional facilities.
  • Managed receipt, storage and issue of mission-specific weapons and ammunition.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
01/2005 to 01/2014 Customer Service Manager Walgreens | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, Claireages and overages.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
Education and Training
Expected in 01/2019 to to Associate of Science | Prudue University , Florida , GPA:
Expected in 01/2019 to to Medical Assistant Certification | Southern Careers Institute Inc, Austin, TX GPA:
Expected in 04/2004 to to High School Diploma | Franklin K. Lane High School , New York, Brooklyn , GPA:

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Resume Overview

School Attended

  • Prudue University
  • Southern Careers Institute Inc
  • Franklin K. Lane High School

Job Titles Held:

  • Laboratory Assistant
  • Military Police Officer
  • Customer Service Manager


  • Associate of Science
  • Medical Assistant Certification
  • High School Diploma

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