Respected and self motivated professional with more than 15 years of experience in the customer service industry managing multiple disciplines. Bilingual English/Spanish communicator passionate about fostering excellent guest relations and promoting customer loyalty. Extensive experience managing large and small-scale projects from the requirements gathering phase to completion. I have had personal interactions with over 2,000 guests. I am a highly dependable cohesive team player that excels in challenging environments and is eager to learn new skills. I consistently receive positive feedback from managers, co-workers, and clients.
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