Lab Technician Resume Example
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LAB TECHNICIAN
Summary
I currently work for Dr. Petrik at Northeastern State University in Plant Research. My day-to-day tasks include assignments of setting up Molecular Cell Biology Labs for students enrolled in the course. I also currently work at 28 Springs where I have dealt with customer service for almost three years. I go from serving tables, to hosting, to even bar tending. I have set up events (parties, banquets, weddings, etc.) and worked them. I have even gone as far as serving for an election campaign for the Arkansas Representative of Siloam Springs. I do not have a problem answering the phone or even helping customers with major issues.
Skills
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Experience
Pentair, Inc. | Louisville , KYLab Technician01/2021 - Current
- Collected, labeled and stored lab samples according to laboratory specifications.
- Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
- Adhered to strict security protocols to protect confidentiality of all data.
- Stocked materials in organized and useful manner.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Contributed to development, planning and completion of project initiatives.
- Coordinated project files to support current students and enhance team success.
Texas Roadhouse Holdings Llc | Sanford , FLServer03/2018 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Upsold customers and optimized table-turns to outperform average sales by 22%.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Processed customers' payments and provided receipts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Ulta Salon, Cosmetics & Fragrance, Inc. | Canton , GARetail Sales Manager04/2017 - 12/2017
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Handled all delegated tasks, including cleaning and restocking.
- Recognized by management for providing exceptional customer service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Corning | Manassas , VATeam Leader06/2016 - 04/2017
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
- Led training sessions to teach new personnel key job responsibilities.
- Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
Education and Training
Colcord Public School | CityHigh School Diploma05/2017
Northeastern State University | City, StateBachelor of Science in Pre Professional Health/Cell And Molecular Biology
Certifications
- Certified Cosmetologist and Barber, - est. 2017
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Resume Overview
School Attended
- Colcord Public School
- Northeastern State University
Job Titles Held:
- Lab Technician
- Server
- Retail Sales Manager
- Team Leader
Degrees
- High School Diploma
Bachelor of Science in Pre Professional Health/Cell And Molecular Biology
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