Lab Technician resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I currently work for Dr. Petrik at Northeastern State University in Plant Research. My day-to-day tasks include assignments of setting up Molecular Cell Biology Labs for students enrolled in the course. I also currently work at 28 Springs where I have dealt with customer service for almost three years. I go from serving tables, to hosting, to even bar tending. I have set up events (parties, banquets, weddings, etc.) and worked them. I have even gone as far as serving for an election campaign for the Arkansas Representative of Siloam Springs. I do not have a problem answering the phone or even helping customers with major issues.
Skills
Sample preparation and analysis
Report and technical writing
Laboratory safety procedures
Specimen preparation
Equipment testing and calibration
Time management
Team building
Planning
Conflict resolution
Project planning
Brand building and awareness
Server technique training
Student engagement
Public speaking
Course development
Credit card payment processing
Problem-solving abilities
Stockroom procedures
Product organization
Adaptive team player
Inbound and outbound calling
Retail sales customer service
In-store support
Customer relations
High-energy attitude
Conflict mediation
Store maintenance
Shipping and receiving understanding
Sales expertise
Schedule mastery
Project management abilities
Experience
Lab Technician, 01/2021 to Current Pentair, Inc. – Louisville, KY,
Collected, labeled and stored lab samples according to laboratory specifications.
Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
Adhered to strict security protocols to protect confidentiality of all data.
Stocked materials in organized and useful manner.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Contributed to development, planning and completion of project initiatives.
Coordinated project files to support current students and enhance team success.
Server, 03/2018 to Current Texas Roadhouse Holdings Llc – Sanford, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Upsold customers and optimized table-turns to outperform average sales by 22%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Processed customers' payments and provided receipts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Retail Sales Manager, 04/2017 to 12/2017 Ulta Salon, Cosmetics & Fragrance, Inc. – Canton, GA,
Taught junior employees how to meet operational and sales goals with proactive strategies.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Trained newly hired top talent to fill key positions and maximize productivity.
Handled all delegated tasks, including cleaning and restocking.
Recognized by management for providing exceptional customer service.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Team Leader, 06/2016 to 04/2017 Corning – Manassas, VA,
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Trained newly hired top talent to fill key positions and maximize productivity.
Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
Led training sessions to teach new personnel key job responsibilities.
Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
Education and Training
High School Diploma: , Expected in 05/2017 Colcord Public School - Colcord, OK, GPA:
Bachelor of Science: Pre Professional Health/Cell And Molecular Biology, Expected in Northeastern State University - Tahlequah, OK GPA:
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