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Lab Technician Aide Resume Example

Resume Score: 80%

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LAB TECHNICIAN AIDE
Professional Summary

Passionate about customer satisfaction and driven to deliver top-notch service and quality work in support of company goals. Dependable self-starter, motivated to learn and work at effective pace, and capable of working independently or as team member. Articulate, energetic and results-oriented and committed to accomplish goals with high expectations. Motivated to maintain customer satisfaction and contribute to company success.

Skills

• Administrative support
• Customer Service
• MS Office
• Data Analysis & Interpretation
• Electronic Charting
• Attention to Detail • Specimen collection
• Time management
• Data Collection
• Documentation
• Effective oral communication skills

  • Customer service excellence
Work History
Lab Technician Aide, 05/2019 to 03/2020
Antech Diagnostics – Oak Brook, IL

Responsibilities:
• Attention to protocols, accuracy, setting up controls for testing
• Infection control protocols
• Safety protocols expertise
• Data Entry and storage of reports
• Setting up and operating equipment
• Quality Assurance
• Proficient in Animal Care Lab Testing practices
• Specimen collection
• Attention to accuracy

Retail Customer Service Associate, 04/2017 to 05/2019
EZPawn – Hometown, Illinois

Responsibilities:
• Distributed information to in-store guests and answered questions to

serve needs and drive sales
• Negotiated value and purchase of items with customers
• Assisted customers with locating and choosing merchandise
• Contacted customers to generate new and repeat interest in merchandise
• Assisted customers by answering questions and fulfilling requests.
• Offered hands-on assistance to customers, assessing needs and

maintaining current knowledge of consumer preferences.
• Answered questions about store policies and concerns to support positive customer experiences.
• Developed and nurtured lasting relationships with clients through

dedicated assistance, issue resolution and establishing good customer

rapport
• Performed opening and closing store procedures
• Processed sales, loans, and extension transactions
• Implemented daily operating procedures to keep store clean, adequately

stocked and well-organized.
• Greeted customers and helped with product questions, selections, and

purchases including in-store

• Recommended appropriate services to customers and helped overcome

objections with persuasive communication style

Fresh Food Associate, 09/2015 to 04/2017
Walmart – Orland Park Hills, IL

Responsibilities:
• Cleaned tools, plates, trays and areas according to requirements.
• Implemented and maintained quality control processes.
• Accomplished top Customer Service Associate status
• Cleaned and sanitized all work surfaces between preparation of various

foods, avoiding cross-contamination while maintaining food safety

guidelines.
• Cleaned and sanitized dishes and utensils, consistently keeping

adequate supplies on hand for expected customer loads.
• Maintained composure and work quality while under stress.
• Ensured proper handling and preservation methods while packaging and

storing food products.
• Recorded, monitored, and maintained optimal and required food

temperatures through kitchen, restaurant, and storage areas.
• Inspected equipment such as refrigerators and warming lamps to

support compliance with safe operating levels.
• Maintained clean, trash-free workspaces to maximize productivity and

safety.

Lube Technician, 12/2014 to 09/2015
Jiffy Lube – Chicago, Illinois

Responsibilities:
• Changed oil and filters in customer vehicles and safely disposed of used

oil in approved receptacles.
• Applied lubricants to moving parts of vehicle engines to prevent

premature engine wear.
• Attended in-house training courses, webinars and Jiffy Lube University

in effort to learn about vehicle electrical system, brakes, and diagnostic

and repair techniques.
• Performed customary courtesies to boost customer satisfaction,

including vacuuming interior of vehicle and washing exterior windows.
• Inspected vehicles to determine need for changing oils and filters and

provided feedback to customers.
• Installed wiper blades and headlamps and confirmed items'

functionality to promote safe vehicle operation.
• Checked fluids, tires, brakes and other systems as part of a point

inspection routine practice
• Suggested additional services to customers in order to meet up sell

goals.
• Completed fluid checks on automobiles
• Assisted other lube technicians and mechanics in vehicle diagnostic \

and repair work to enable timely completion of service tickets.
• Dismounted tires to perform air checks, rotations and rebalances.
• Educated customers on vehicle systems operation and recommended

regular maintenance schedules to promote optimal vehicle

functionality.
• Greeted customers and answered questions about oil changes and

other services.
• Recommended automotive services and repairs to promote good

vehicle operation and enhance road safety.
• Computed and recorded totals and transactions

Education
High School Diploma: 01/2011
Morraine Valley Community College - Palos Hills, IL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Antech Diagnostics
  • EZPawn
  • Walmart
  • Jiffy Lube

School Attended

  • Morraine Valley Community College

Job Titles Held:

  • Lab Technician Aide
  • Retail Customer Service Associate
  • Fresh Food Associate
  • Lube Technician

Degrees

  • High School Diploma : 01/2011

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