My objective is to become a valued member or your team and to learn every aspect of the company to help provide the best customer service I can and your customers expect.
Skills & Abilities
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Residential construction Blueprint reading Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Tinting expertise Frame repair specialist Eyeglasses expert |
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Managed call flow with up to 20+ calls in queue per minute.
Key player on residential and commercial projects valued at more than $5,000,000.00
Completed 4 projects in 2 years, all on time and at or under budget.
Fulfilled all supervisory duties when Store Manager was on vacation.
Inventory Control
Unsure of exact employment dates.
I was responsible for answering incoming calls for cell phone activations, billing, and technical questions.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Unsure of exact employment dates.
I was responsible for answering incoming call from customers wanting to make rental car reservations, including pricing, locations, and availability.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Properly directed inbound calls in phone queues to improve call flow.
Unsure of exact employment dates.
I was responsible for the manufacturing of lenses for eye glasses.
Instructed patients on the proper care of eyeglasses and contact lenses.
Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
Confirms that frames were correctly built with facial and eye measurements and optical prescriptions.
I have a combined total of 6 years of experience with this company
Unsure of exact dates of employment.
I was responsible for the erection of all red iron and steel framing on commercial buildings.
Built and disassembled scaffolds, bracing and barricades.
Completed indoor and outdoor residential and commercial construction projects.
Cut materials to specified sizes for installation using power saws and tile cutters.
Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns.
Assigned projects and tasks to employees based on their competencies and specialties.
Accurately provided status information on project progress to the project management.
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