lab support technician 1 resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Passionate about promoting lasting customer satisfaction by delivering quality service.
  • Proficient in customer service best practices and related options.
  • Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Smart and personable Lab Technician with abilities in sample collection, classification and analysis. Extensively trained in wide range of techniques and equipment. Dedicated to best-in-class and reliable work.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Safety Training
  • Professional Communication
  • Front Desk Management
  • Customer Experience
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Patient Identification
  • Understanding Customer Needs
  • Butterfly Venipuncture
  • Biohazard Waste Disposal
  • Vacuum Tube and Syringe Use
  • Phlebotomy Functions
  • Heel Sticks
  • Active Listening
  • Specimen preparation
  • Laboratory safety procedures
  • Clinical lab settings
  • Quality control
  • Good work ethic
08/2022 to Current
Lab Support Technician 1 Hca Houston, TX,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Attended lab meetings to participate in research discussions.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
08/2021 to 08/2022
PBX Switchboard Operator Fiserv Phoenix, AZ,
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Supported customers by managing 206 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Scheduled and coordinated conference calls and video teleconferences.
09/2020 to 08/2021
Team Lead Otis Worldwide VT, State,
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached team members in techniques necessary to complete job tasks
05/2016 to 09/2020
General Manager Santiago's McDonalds City, STATE,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee evaluations and contract details
Education and Training
Expected in 05/2022 to to
Certification: Phlebotomy
Phlebotomy Training Specialist - Oklahoma City, OK,
Expected in 05/2008 to to
High School Diploma:
Stockdale High School - Stockdale, TX
  • PT - Phlebotomy Technician
  • First Aid/CPR Certified
Native/ Bilingual

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Resume Overview

School Attended

  • Phlebotomy Training Specialist
  • Stockdale High School

Job Titles Held:

  • Lab Support Technician 1
  • PBX Switchboard Operator
  • Team Lead
  • General Manager


  • Certification
  • High School Diploma

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