Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical software and customer care. Motivated to learn, grow and excel.
Skills
Policy reinforcement
Employee supervision
Data analysis
Staff training and development
Knowledge of quality systems
Product knowledge
Sales and marketing
Database entry
Requirements gathering
Device configuration
On-site demonstrations and training
Scheduling
Staff management
Specimens collection and processing
Appointment setting
Document reveiw
Practice management
Employee management
Epic expert
Education
Northern Virginia Community CollegeAnnandale, VAExpected in 05/2021 – –Associate of Science: - GPA:
MedTech CollegeFalls Church, VA, Expected in 11/2017 – –Certification:Medical Assisting - GPA:
Work History
Catholic Health Initiative - Lab Manager / Medical Assistant Conroe, TX, 08/2018 - Current
Set and oversaw quality assurance guidelines for laboratory work.
Kept laboratory in compliance with all applicable guidelines and laws.
Recorded, reported and posted test results using Epic.
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
Conducted evaluations for as many as 50 patients daily, including EKGs, chemical analysis, urinalysis and hematology.
Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
Processed patient specimens according to priority and documented results.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Prepared and administered medications to alleviate patient symptoms.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Maintained detailed records of test results by entering data and patient information into computer.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Obtained client medical history, including medication information, symptoms and allergies.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented all maintenance and repairs in timely fashion.
Taught patients about medications, procedures and care plan instructions.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Called and faxed pharmacies to submit prescriptions and refills.
Escorted patients to examination rooms.
Obtained pre- and post-treatment vital signs and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Submitted prescriptions to pharmacy via phone, fax or web.
Collected histories, vitals and current compliants via patient interviews.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Scheduled and accompanied clients to medical appointments.
Obtained all prescribed laboratory testing.
Prepared initial patient charts for admission.
Identified test discrepancies.
Assisted physicians in follow-through of care.
Completed clinical procedures and gathered patient data for interpretation by physician.
Ensured collection of lab specimens by appropriate lab courier.
Onpoint Group - Administrative Assistant Tupelo, MS, 06/2016 - 02/2018
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Scheduled office meetings and client appointments for team of 8 professional Behavioral Therapists.
Executed record filing system to improve document organization and management.
Arranged rapid office equipment repair and maintenance with vendors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Offered departmental administrative support.
Coached new employees on administrative procedures, company policies and performance standards.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Babies "R" Us - Customer Service Manager City, STATE, 10/2012 - 07/2017
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Devised and published metrics to measure organization's success in delivering world class customer service.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Worked with marketing department to launch and manage promotional activities and campaigns.
Spearheaded customer satisfaction survey and analyzed results to make action plans.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Compiled customer feedback and recommended service delivery improvements to management.
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