, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable employee with strong ability in data entry. Offering quick, efficient work. Highly organized, proactive and punctual with team-oriented mentality. Always looking to learn more and eager to learn new ways to advance my job performance.
Skills
Flexible
Microsoft Office
Analytical
Basic math
Planning
Critical thinking
Customer service
Project planning
Team management
Conflict resolution
Multitasking
Supervision
People skills
Active listening
Experience
01/2019 to CurrentLab Billing CoordinatorUniversal Health Services | Shippensburg, PA,
Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Input details into accounts and tracked payments.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Completed documentation, reports and spreadsheets of financial information.
Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
Kept up-to-date with details of insurance plans and company requirements.
Prepared accounts for financial audits and supported audit process.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Investigated and resolved issues to maintain billing accuracy.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Contacted vendors to follow up on late invoices.
Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
01/2019 to 02/2020Charge Entry SpecialistAtlantic Shores | Virginia Beach, VA,
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
03/2018 to 01/2019HairstylistRatner | Schaumburg, IL,
Sanitized workstations and salon equipment to reduce risk of infection.
Pre-booked future appointments to increase repeat business.
Pursued continuing education and training to stay up to date with new trends and techniques.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
04/2009 to 08/2017Salon ManagerHair Cuttery Salon | City, STATE,
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Resolved guest complaints.
Addressed customer problems quickly and according to service standards.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Scheduled employees and made sure all shifts had adequate coverage.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Scheduled employees and oversaw customer appointment calendar.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Accountable for all staff development, budgeting and supply ordering.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Education and Training
Expected in Bachelor of Science | WGU, Online, GPA:
Expected in 12/2017Associate of Arts | Lake Sumter State College, Leesburg, FL, GPA:
Expected in 02/2009Cosmetology | Cosmetology EducationLake Technical Center, Eustis, FLGPA:
Expected in 05/2005High School Diploma | Tavares High School, Tavares, FLGPA:
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