Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable employee with strong ability in data entry. Offering quick, efficient work. Highly organized, proactive and punctual with team-oriented mentality. Always looking to learn more and eager to learn new ways to advance my job performance.

  • Flexible
  • Microsoft Office
  • Analytical
  • Basic math
  • Planning
  • Critical thinking
  • Customer service
  • Project planning
  • Team management
  • Conflict resolution
  • Multitasking
  • Supervision
  • People skills
  • Active listening
01/2019 to Current Lab Billing Coordinator Universal Health Services | Shippensburg, PA,
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Input details into accounts and tracked payments.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Completed documentation, reports and spreadsheets of financial information.
  • Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Prepared accounts for financial audits and supported audit process.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Contacted vendors to follow up on late invoices.
  • Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
01/2019 to 02/2020 Charge Entry Specialist Atlantic Shores | Virginia Beach, VA,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
03/2018 to 01/2019 Hairstylist Ratner | Schaumburg, IL,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
04/2009 to 08/2017 Salon Manager Hair Cuttery Salon | City, STATE,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Resolved guest complaints.
  • Addressed customer problems quickly and according to service standards.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Scheduled employees and oversaw customer appointment calendar.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Accountable for all staff development, budgeting and supply ordering.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Education and Training
Expected in Bachelor of Science | WGU, Online, GPA:
Expected in 12/2017 Associate of Arts | Lake Sumter State College, Leesburg, FL, GPA:
Expected in 02/2009 Cosmetology | Cosmetology Education Lake Technical Center, Eustis, FL GPA:
Expected in 05/2005 High School Diploma | Tavares High School, Tavares, FL GPA:

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School Attended

  • WGU
  • Lake Sumter State College
  • Lake Technical Center
  • Tavares High School

Job Titles Held:

  • Lab Billing Coordinator
  • Charge Entry Specialist
  • Hairstylist
  • Salon Manager


  • Bachelor of Science
  • Associate of Arts
  • Cosmetology
  • High School Diploma

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