, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings with 2+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Credit card payment processing
Active listening
High-energy attitude
Product organization
Inbound and outbound calling
In-store support
Courteous demeanor
Retail sales customer service
Call center experience
Store maintenance
Shipping and receiving understanding
Adaptive team player
Data evaluation
Problem-solving abilities
Conflict mediation
Call center operations
Customer service
Experience
Lab Assistant, 05/2019 to 09/2019 Swedishamerican – Rockford, IL,
Sanitized workstations and instruments to avoid cross-contamination.
Achieved timely results by managing all support activities and enhancing productivity.
Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
Collected and processed specimens in medical environment.
Closely followed trends and techniques in medical laboratory testing.
Managed specimens with accuracy and efficiency.
Maintained inventory and equipment in neat and professional manner.
Promptly and efficiently distributed specimens to different facilities and labs.
Housekeeper, 01/2018 to 01/2019 Bethany Lutheran Homes – La Crosse, WI,
Provided friendly attentive service to guests, clarifying any customer issues or concerns.
Assisted guests with requests by communicating with other team members.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Swept and vacuumed floors, hallways and stairwells.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Swept and damp-mopped private stairways and hallways.
Requested maintenance orders to fix non-working equipment and address any room damage.
Interacted pleasantly with clients and patrons when performing daily duties.
Thoroughly cleaned establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Supplied guests with extra towels and toiletries when requested.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Dusted ceiling air conditioning diffusers and ventilation systems.
Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Cleaned and returned vacant rooms to occupant-ready status.
Cleaned, sanitized and restocked bathrooms every 2hours to keep facilities fresh.
Cashier , 07/2016 to 04/2017 Bd (Becton, Dickinson And Company) – Guaynabo, PR,
Drove sales and add-on purchases by promoting specific item options to customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Customer Service Representative, 12/2011 to 02/2014 Sheridan Group Inc. Company – Gregory, MI,
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Translated services for team to serve Spanish speaking customer needs.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Addressed customer service inquiries quickly and accurately.
Reviewed account and service histories to identify trends and issues.
Answered inbound calls daily and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Upheld privacy and security requirements established by regulatory agencies.
Education and Training
High School Diploma: , Expected in 06/2004 Ridgeway High School - Santa Rosa , CA GPA:
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