Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings with 2+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Credit card payment processing
  • Active listening
  • High-energy attitude
  • Product organization
  • Inbound and outbound calling
  • In-store support
  • Courteous demeanor
  • Retail sales customer service
  • Call center experience
  • Store maintenance
  • Shipping and receiving understanding
  • Adaptive team player
  • Data evaluation
  • Problem-solving abilities
  • Conflict mediation
  • Call center operations
  • Customer service
Lab Assistant, 05/2019 to 09/2019
SwedishamericanRockford, IL,
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Achieved timely results by managing all support activities and enhancing productivity.
  • Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Collected and processed specimens in medical environment.
  • Closely followed trends and techniques in medical laboratory testing.
  • Managed specimens with accuracy and efficiency.
  • Maintained inventory and equipment in neat and professional manner.
  • Promptly and efficiently distributed specimens to different facilities and labs.
Housekeeper, 01/2018 to 01/2019
Bethany Lutheran HomesLa Crosse, WI,
  • Provided friendly attentive service to guests, clarifying any customer issues or concerns.
  • Assisted guests with requests by communicating with other team members.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Swept and vacuumed floors, hallways and stairwells.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and damp-mopped private stairways and hallways.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Thoroughly cleaned establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Supplied guests with extra towels and toiletries when requested.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Cleaned, sanitized and restocked bathrooms every 2hours to keep facilities fresh.
Cashier , 07/2016 to 04/2017
Bd (Becton, Dickinson And Company)Guaynabo, PR,
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Customer Service Representative, 12/2011 to 02/2014
Sheridan Group Inc. CompanyGregory, MI,
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Translated services for team to serve Spanish speaking customer needs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Addressed customer service inquiries quickly and accurately.
  • Reviewed account and service histories to identify trends and issues.
  • Answered inbound calls daily and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Upheld privacy and security requirements established by regulatory agencies.
Education and Training
High School Diploma: , Expected in 06/2004
Ridgeway High School - Santa Rosa , CA

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    School Attended

    • Ridgeway High School

    Job Titles Held:

    • Lab Assistant
    • Housekeeper
    • Cashier
    • Customer Service Representative


    • High School Diploma

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