- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings with 2+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
- Credit card payment processing
- Active listening
- High-energy attitude
- Product organization
- Inbound and outbound calling
- In-store support
- Courteous demeanor
- Retail sales customer service
- Call center experience
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- Store maintenance
- Shipping and receiving understanding
- Adaptive team player
- Data evaluation
- Problem-solving abilities
- Conflict mediation
- Call center operations
- Customer service
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Lab Assistant, 05/2019 to 09/2019
Swedishamerican – Rockford, IL,
- Sanitized workstations and instruments to avoid cross-contamination.
- Achieved timely results by managing all support activities and enhancing productivity.
- Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
- Collected and processed specimens in medical environment.
- Closely followed trends and techniques in medical laboratory testing.
- Managed specimens with accuracy and efficiency.
- Maintained inventory and equipment in neat and professional manner.
- Promptly and efficiently distributed specimens to different facilities and labs.
Housekeeper, 01/2018 to 01/2019
Bethany Lutheran Homes – La Crosse, WI,
- Provided friendly attentive service to guests, clarifying any customer issues or concerns.
- Assisted guests with requests by communicating with other team members.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Swept and vacuumed floors, hallways and stairwells.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and damp-mopped private stairways and hallways.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Thoroughly cleaned establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Supplied guests with extra towels and toiletries when requested.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
- Cleaned and returned vacant rooms to occupant-ready status.
- Cleaned, sanitized and restocked bathrooms every 2hours to keep facilities fresh.
Cashier , 07/2016 to 04/2017
Bd (Becton, Dickinson And Company) – Guaynabo, PR,
- Drove sales and add-on purchases by promoting specific item options to customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Customer Service Representative, 12/2011 to 02/2014
Sheridan Group Inc. Company – Gregory, MI,
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Translated services for team to serve Spanish speaking customer needs.
- Documented conversations with customers to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Addressed customer service inquiries quickly and accurately.
- Reviewed account and service histories to identify trends and issues.
- Answered inbound calls daily and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Upheld privacy and security requirements established by regulatory agencies.
High School Diploma: , Expected in 06/2004
Ridgeway High School - Santa Rosa , CA
GPA:
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