knowledge manager sharepoint administrator resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrator and Military Veteran with a proven ability to provide key program and project support. Consistently have achieved exceptional and measurable results while leading teams in dynamic, fast-paced environments. Possess a comprehensive background in technical support, contract monitoring, and operations oversight. Able to demonstrate extensive knowledge in stakeholder engagement, planning and advising, and quality assurance. Career supported by military training, a Master of Education, and a Master of Business Administration. Equipment Management Team Leadership Data Analysis. Customer Support Training / Development Policy Implementation Program Overseer, Active Security Clearance (Secret). Talented Database Administrator with 4 years of expertise and extensive knowledge of SharePoint 2013, SharePoint Designer 2013, and InfoPath. Astute Security Analyst with data-driven and technology-focused approach. Excellent communicator with advanced presentation creation and delivery skills. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models.

  • Database development
  • Microsoft Visual C#.NET
  • Compiling data
  • Microsoft .NET framework
  • Linux operating system
  • Running backups
  • Systems administration
  • Data audits
  • CSS
Work History
01/2017 to 01/2021 Knowledge Manager / SharePoint Administrator NTT Data | City, STATE,
  • Managed SharePoint 2013 online administration including development and maintenance of pages, technical support, and troubleshooting.
  • Perform full range of support assignments.
  • Use personal computers to prepare Unit documents with complicated formatting.
  • Use personal computers and software programs in office environment to extract, revise, or sort information from files, records, or databases.
  • Oversee maintenance and control of Electronic Official Personnel Folders (e-OPF).
  • Designed central knowledge management pages to support information sharing between team and several additional groups.
  • Developed and implemented master pages, views, forms, templates, external lists and content types, custom lists, web parts, and master pages.
  • Provided regulatory and technical support for more than 200 end users operating across 30+ sites nationwide.
  • Conducted on – and off – site troubleshooting as well as remote diagnostics and technical support, quickly identifying and solving issues.
  • Led training to dozens of knowledge management SharePoint users operating nationwide to increase capabilities and reduce issue response time.
  • Performed fit – gap analysis of business requirement document and SharePoint tool capabilities to provide recommendations and feedback under project deadlines.
  • Tested and validated models for accuracy of predictions in outcomes of interest
  • Ran statistical analyses within software to process large datasets
  • Presented findings orally and in writing with advanced mathematical models
  • Compiled, cleaned and manipulated data for proper handling
  • Exceeded goals through effective task prioritization and great work ethic
  • Served customers and followed outlined steps of service
01/2012 to 01/2017 Veterinary Operations Specialist United States Army | City, STATE,
  • Maintained contract oversight and product quality responsibility.
  • Assisted Veterinarians in surgical procedures and general animal evaluation.
  • Verified and enforced food requirement contracts to maintain quality, scope, and timelines within food procurement program.
  • Led inspections of incoming food from dozens of approved sources intended for consumption at military food establishments.
  • Conducted regular inspections of military establishments to ensure compliance with sanitary condition requirements and for food safety implementation and practice regulation.
  • Assess applicant qualifications and eligibility.
  • Jessica Claire, PAGE 2.
  • Advise management officials on all regulatory aspects of federal civilian staffing.
  • Advise on setting and adjusting new and continuing federal employees.
  • Performed physical examinations of different types of animals to detect abnormalities and injuries, collaborating with Veterinarians on treatment, surgery, and other procedures.
  • Processes medical release of information requests that pertain to patient's current hospitalization, following all rules and regulations regarding Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act.
  • Answers multitude of telephone calls and records messages pertaining to such things as detailed laboratory reports, x-rays and basic medical/pharmacy information.
  • Arranges/schedules appointments for patients with variety of clinics, services and consultants.
  • Coordinates appointments for timeliness to avoid conflicts in provider and to meet schedule of clinic or service to which referred.
  • Identified issues, analyzed information and provided solutions to problems
  • Received and processed stock into inventory management system
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked flexible hours; night, weekend, and holiday shifts
  • Led projects and analyzed data to identify opportunities for improvement
  • Resolved problems, improved operations and provided exceptional service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Expected in 01/2021 to to Certificate of Completion | LAN And WAN Administrator ACE Institute of Technology, New York, NY GPA:
Expected in 06/2015 to to Master of Education | Education Administration Strayer University, Raleigh, NC, GPA:
Expected in 11/2007 to to Master of Business Administration | University of Phoenix, Phoenix, AZ, GPA:
Expected in 12/2002 to to Bachelor of Arts | Sociology, Psychology Savannah State University, , GPA:
  • Security+
  • ITIL Foundation
  • CCNA
  • VMware

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Resume Overview

School Attended

  • ACE Institute of Technology
  • Strayer University
  • University of Phoenix
  • Savannah State University

Job Titles Held:

  • Knowledge Manager / SharePoint Administrator
  • Veterinary Operations Specialist


  • Certificate of Completion
  • Master of Education
  • Master of Business Administration
  • Bachelor of Arts

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