know your customer officer resume example

Financial Investigation & Compliance Leader Confident Leader and collaborative partner that utilizes investigative experience to drive regulatory compliance results in the financial industry. Critical thinker, with a naturally inquisitive nature, who performs end-to-end analysis to identify and assess risks, controls, and mitigation measures during the Know Your Customer (KYC) Anti-Money Laundering (AML) process. Financial Services Banking Operations Regulatory Compliance Risk Assessments Cross-functional Collaboration Data Analysis AML Investigator II In-depth knowledge and application of regulatory compliance processes relating to Bank Secrecy Act (BSA) and Suspicious Activity Reports filing with FinCEN, including procedures affiliated with OFAC, KYC and Enhanced Due Diligence policies. Well-rounded knowledge and understanding of banking processes including retail, credit and bank operations compliance. Highly focused on all areas of transactional analysis including moderate to high complex cases and dedicated to timely yet accurate case disposition. Customer Service Operations Regulatory Compliance Risk Analysis Staff Training Sales Oriented Financial Accounting Data Entry Payment Processing City of Pico Rivera Recreational Team Leader III/Community Services 2009- 2014 Community Service Leaders are assigned to specific program areas of Community Services Department. Excellent organizational, oral/written communication skills; Proven skills in creating a fun working atmosphere for staff while maintaining an outstanding level of customer service; Ability to interact with customers in a friendly manner to ensure fun, satisfaction, and resolve complaints; Well versed in the preparation of reports and maintaining accurate records to ensure a great experience for customers; Provide routine/procedural information to the public and direct individuals to the appropriate office or program. Experienced in working with community groups to build relationships and promote diversity in the community. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 21-year background maintaining customer satisfaction and contributing to company success. Proficient in Excel, Powerpoint and Microsoft Word. Enthusiastic KYC Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policies and procedures and training in operational functions. Motivated to learn, grow and excel in Banking.