Financial Investigation & Compliance Leader and collaborative partner that utilizes investigative experience to drive regulatory compliance results in the financial industry. Critical thinker, with a naturally inquisitive nature, who performs end-to-end analysis to identify and assess risks, controls, and mitigation measures during the Know Your Customer (KYC) Anti-Money Laundering (AML) process. Financial Services Banking Operations, Regulatory Compliance Risk Assessments Cross-functional Collaboration, and Data Analysis. In-depth knowledge and application of regulatory compliance processes relating to Bank Secrecy Act (BSA) and Suspicious Activity Reports filing with FinCEN, including procedures affiliated with OFAC, KYC and Enhanced Due Diligence policies. Well-rounded knowledge and understanding of banking processes including retail, credit and bank operations compliance. Highly focused on all areas of transactional, risk analysis including moderate to high complex cases and dedicated to timely yet accurate case disposition. Proven skills in creating a fun working atmosphere for staff while maintaining an outstanding level of customer service; Ability to interact with customers in a friendly manner to ensure fun, satisfaction, and resolve complaints; Well versed in the preparation of reports and maintaining accurate records to ensure a great experience for customers. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 15-year background maintaining customer satisfaction and contributing to company success. Proficient in Excel, Powerpoint and Microsoft Word. Enthusiastic KYC Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policies and procedures and training in operational functions. Motivated to learn, grow and excel in Banking.
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