Sociable worker skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers and fellow workers. Well-versed in maintaining clean and orderly areas, as well as maintaining a comfortable an functional work environment around me. Dedicated emloyee with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Skills
Able to Lift 30 Pounds
Warm and Friendly
Service-Oriented
Interpersonal Relationships
Teamwork and Professionalism
Customer Service
Professional Service Standards
Cleaning and Sanitizing
Fast Learner
Adaptable and Flexible
Experience
Kitchen Worker, Bartender, and Server, 08/2021 - Current Wallaby's Bar And Grille – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Cleaned utensils, dishes and glasses for customer use.
Operated POS terminals to input orders, split bills and calculate totals.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Cross-trained in other kitchen positions to support team and meet customer needs.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Poured wine, beer and cocktails for patrons.
Provided exceptional service to high volume of daily customers.
Handled complaints, settled disputes and resolved customer conflicts.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Cashier and Cook, 06/2016 - 08/2019 Casey's General Store – City, STATE,
Processed cash and credit payments for gasoline, food and other merchandise.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Monitored self-service gasoline pumps, helping customers as needed.
Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
Trained [Number] new cashiers and supervised work during training period.
Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Organized food preparation stations and regularly replenished supplies.
Prepared food items such as deli and hot sandwiches to meet customer orders.
Assisted customers, including answering questions and preparing orders.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Created [Number] pizzas per shift by topping pizzas with ingredients per customer orders.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated large-volume cooking equipmen to grill, bake and fry food items for customers.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day.
Kept customer and food preparation areas clean and well-organized.
Housekeeper and Meal Assistant for Assisted Living, 11/2012 - 07/2015 Pearl Valley Rehab – City, STATE,
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Interacted pleasantly with clients and guests when performing daily duties.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Requested maintenance orders to fix non-working equipment and address room damage.
Built strong and trusting rapport with clients and loved ones.
Prepared food and helped patients eat to support healthy nutrition.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Replaced clean utensils in storage bins for easy access.
Maintained assigned areas to keep organized and clean by mopping floor.
Education and Training
High School Diploma: , Expected in 05/2017 - Southeast Valley High School - Gowrie, IA GPA:
Associate of Arts: Elementary Education, Expected in 04/2019 - Iowa Central Community College - Fort Dodge, IA GPA:
Bachelor of Science: Elementary Education, Expected in - Iowa State University - Ames, IA GPA:
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School Attended
Southeast Valley High School
Iowa Central Community College
Iowa State University
Job Titles Held:
Kitchen Worker, Bartender, and Server
Cashier and Cook
Housekeeper and Meal Assistant for Assisted Living
