(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively individually and with a cross-functional team in ensuring operational and service excellence.

  • Client Advisory and Recommendations
  • Problem-Solving
  • Electronic Medical Records (E-clinical Works)
  • Photography
  • Adobe Photoshop & Lightroom
  • Microsoft Office
  • Team Management and Supervision
  • Customer Service
  • Workflow Optimization
  • Attention to Detail
  • Multitasking and Prioritization
  • Customer Service Management
Anne Arundel Community College Arnold, MD Expected in 04/2017 Certification : Electrocardiograph Technology - GPA :

-CPR Certification

-HIPPA Certification

-Medical Terminology Course Completion

South River High School Edgewater, MD Expected in 06/2007 High School Diploma : - GPA :
Work History
Pch Hotels And Resorts - Kitchen and Bath Designer & Office Coordinator
Montgomery, AL, 03/2020 - 10/2021
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Designed floor plans, elevations and 3D perspective views in 2020 Design Software for review and presentation.
  • Oversaw daily operations to ensure high levels of productivity.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Organized company meetings and scheduling.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Bcfs - Front Office Manager
Atlanta, GA, 07/2017 - 03/2020
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved overall efficiency 50% by anticipating needs and providing outstanding support.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
American Golf Corporation - Medical Coordinator
Oxnard, CA, 08/2013 - 07/2017

  • Document preparation for procedures and referrals
  • Invoicing & payment processing
  • VOIP/ Multi-line phone systems
  • Microsoft office (Word, Excel,Power Point)
  • Greeted patients, collected co-payments and Insurance cards
  • Set up and ran EKG’s for the doctor to review
  • Manage the vascular departments day to day operation
  • Prepare patients for examination and vascular procedures
  • Sterilize medical equipment for each vascular procedure
  • Assist Doctor during vascular procedures including Sclerotherapy, Ablations & Phlebotomy's
  • Recorded and tracked patient information in e-clinical works during each appointment
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis
  • Maintained detailed records of medical supplies and ordered supplies as needed
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • HIPPA Certified
Silver Spring Mining Co. Restaurant - Server
City, STATE, 04/2007 - 07/2013
  • Set up and break down station at every shift.
  • Greeted and met the needs of all customers.
  • Cash handling at every shift correctly accounted for.
  • Marketing to local businesses for catering services.
  • Set up for banquets and large party’s.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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School Attended

  • Anne Arundel Community College
  • South River High School

Job Titles Held:

  • Kitchen and Bath Designer & Office Coordinator
  • Front Office Manager
  • Medical Coordinator
  • Server


  • Certification
  • High School Diploma

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