, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 20 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Skills
Merchandising
Till counting
Time management
Team Player
Hard-working mindset
Merchandising operations
Sales proficiency
Marketing strategy
Quality assurance
Customer Service
Work History
10/2019 to CurrentKey Holder ManagerAce Hardware | Brattleboro, VT,
Trained team members in successful strategies to meet operational and sales targets.
Opened and closed store 2-3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Opened inventory boxes and restocked shelves.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Counted out cash drawers and balanced totals.
Received and counted money.
Accepted and processed customer returns.
Trained and mentored new employees.
Used weekly financial data to analyze company growth and optimize operational strategies.
Completed store opening and closing procedures.
Designed and built hundreds of displays over the years. Ever changing 0n a monthly routine to generate customer interest in store and new merchandise.
Processed cash, credit, debit and check payments.
Improved customer service by projecting friendly and knowledgeable attitude.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
11/2018 to 03/2020Patient Safety AttendantMission Health System, Inc | Lake Toxaway, NC,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Cared for patients by providing , personal care and ambulation.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Assisted patients with activities of daily living under guidance of hospital Staff
Provided care for patients based on physical, psychological, educational and safety criteria.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Documented observations and baseline measurements in medical records.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
09/2014 to 03/2017Opening Shift Lead2 Fellas & A Big Vehicle | Broken Arrow, OK,
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Helped store management meet standards of service and quality in daily operations.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Maintained safe working environment by observing safety procedures, policies and regulations.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Served customers in a friendly, efficient manner following outlined steps of service
03/2011 to 03/2015NannyGreta Williems | City, STATE,
Assisted with light housekeeping duties as well as running errands.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Prepared tasty, healthy meals for children to encourage good eating habits.
Organized and cleaned home after activities by picking up toys,doing dishes and doing laundry, all for a tidy home.
Assisted children in dressing appropriately for day's activities.
Assisted children with homework assignments and special projects across different subjects.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Played games, worked on puzzles, and read books to young children.
Involved children in caring for household pets and chores.
Regularly traveled with family to help with vacation activities and childcare.
Education
Expected in GED | Martin County High School, Stuart, FLGPA:
Expected in | PhlebotomyIndian River State College, Ft. Pierce, FLGPA:
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