Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 20 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

  • Merchandising
  • Till counting
  • Time management
  • Team Player
  • Hard-working mindset
  • Merchandising operations
  • Sales proficiency
  • Marketing strategy
  • Quality assurance
  • Customer Service
Work History
10/2019 to Current Key Holder Manager Ace Hardware | Brattleboro, VT,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store 2-3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened inventory boxes and restocked shelves.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Trained and mentored new employees.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Completed store opening and closing procedures.
  • Designed and built hundreds of displays over the years. Ever changing 0n a monthly routine to generate customer interest in store and new merchandise.
  • Processed cash, credit, debit and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
11/2018 to 03/2020 Patient Safety Attendant Mission Health System, Inc | Lake Toxaway, NC,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Cared for patients by providing , personal care and ambulation.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted patients with activities of daily living under guidance of hospital Staff
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Documented observations and baseline measurements in medical records.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
09/2014 to 03/2017 Opening Shift Lead 2 Fellas & A Big Vehicle | Broken Arrow, OK,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served customers in a friendly, efficient manner following outlined steps of service
03/2011 to 03/2015 Nanny Greta Williems | City, STATE,
  • Assisted with light housekeeping duties as well as running errands.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Organized and cleaned home after activities by picking up toys,doing dishes and doing laundry, all for a tidy home.
  • Assisted children in dressing appropriately for day's activities.
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Played games, worked on puzzles, and read books to young children.
  • Involved children in caring for household pets and chores.
  • Regularly traveled with family to help with vacation activities and childcare.
Expected in GED | Martin County High School, Stuart, FL GPA:
Expected in | Phlebotomy Indian River State College, Ft. Pierce, FL GPA:

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School Attended

  • Martin County High School
  • Indian River State College

Job Titles Held:

  • Key Holder Manager
  • Patient Safety Attendant
  • Opening Shift Lead
  • Nanny


  • GED

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