Dedicated student seeking to contribute to team success through dedicated work, attention to detail, and excellent interpersonal and communication skills. Aiming to learn, grow, and excel in my customer service abilities to successfully fill the customer associate role at your company. career objective experience
Experience
05/2022 to Current
Key Holder and Retail Associate Dear Prudence Shops – City, STATE,
Responsible for opening and closing shifts for all locations and stores in
Alabama
Day to day sales operations utilizing
Lightspeed software
Merchandising and processing shipments with invoices into store inventory
Daily upkeep of store tidiness, making sure mannequins are changed out, stocking store essentials, and grocery runs
Making sure social media is up to date with the store inventory, doing daily videos or lives, and processing online orders via the website
Make online purchase orders for the stores clothing inventory, interact with customers regularly, and processing transfers to other locations.
05/2021 to 08/2022
Certified Operator and Customer AssociateThe UPS Store – City, STATE,
Responsible for maintaining stock and store cleanliness
Enhanced print order sales by implementing knowledge in adobe and Microsoft applications
Resolve customer complaints, inquiries, guide them and provide a solution to the main issue, and follow up to ensure customer satisfaction and resolution
Deliver world class customer service to United Parcel Services shippers
Assist customers with elite document and printing services.
Implemented measures for health and environmental protection, adhering to OSHA regulations.
Performed minor process adjustments to machines, clearing jams.
Identified bottlenecks, offering solutions to improve internal processes.
06/2020 to 04/2022
Shift Lead and Front EndFull Moon BBQ – City, STATE,
Positively interacted with customers and hand in hand upsold daily specials and offerings to increase guest check averages
Trained, managed, and coordinated job tasks for a team of 20 in order to ensure top quality customer service,
Reported counts and suggested ordering quantities to Catering Directors and General Manager for weekly store purchases
Informally recognized as Shift Lead with the responsibility of overseeing and mentoring new servers regarding pricing, menu items, and company policies and procedures
Oversaw all customer inquiries and complaints
Maintained knowledge of the menu board, and drink recipes, to comply with customer inquiries and requests
Communicated issues, concerns, and opportunities for improvement to the
Store Owner and General Manager routinely
Participated in leadership meetings to develop new policies and procedures
Supervised food production and preparation, promoting consistency with established recipes and procedures
Interviewed and hired employees under guidance of supervisor.
Skills
Customer Service Management
Scheduling and Time-Tracking
Analyzing Profitability
Sales Leadership
Staff Coaching and Training
Merchandise Quality Assurance
Health and Safety Procedures
Inventory Management
Handling Complaints
Decision Making
Reporting and Performance Analysis
Cash Handling and Reconciliation
Implementing Pricing Strategies
Clean and Professional
Good Communication Skills
Education and Training
Expected in 05/2026 to to
Bachelor of Science: Health Care Management University of Alabama At Birmingham - Birmingham, AL GPA:
Expected in 05/2022 to to
High School Diploma: Calera High School - Calera, AL, GPA:
2018-2022 - Honor Roll
Alabama Power Foundation Scholarship Recipient
4.5 GPA
Member of National Honor Society, FBLA, and FCCLA, 2018-2022
Activities and Honors
5 Year Member of FBLA and FCCLA Chapter
Member of the National Honor Society, including 3 bipartisan (Spanish, English and History Honors)
Nominated for Academic Recognition as a delegate representing the state of Alabama at the Future Medical Leaders
conference in Boston, MA
Member of NSHSS (National Society of High School Scholars).
Accomplishments
ASSISTANT ADVISOR | Church Of The Highlands, Alabaster , ALFeb, Develop or direct study courses or religious education programs within congregations.
Identify and recruit potential volunteer workers.
Train and supervise religious education instructional staff.
Select appropriate curricula or class structures for educational programs.
Implement program plans by ordering needed materials, scheduling speakers, reserving
space, or handling other administrative details
Analyze member participation or changes in congregational emphasis to determine needs
for religious education
Collaborate with other ministry members to establish goals and objectives for religious
education programs or to develop ways to encourage program participation
Schedule special events such as camps, conferences, meetings, seminars, or retreats.
EVENT COORDINATOR | Light the Night: Leukemia and Lymphoma Society, Birmingham,
AL
Jan 2018 - Present
Attend community events, meetings, or conferences to promote organizational goals or
solicit donations or sponsorships
Contact corporate representatives, government officials, or community leaders to increase
awareness of organizational causes, activities, or needs
Create or update donor databases.
Design or produce materials such as posters, Web sites, or newsletters to promote,
market, or advertise fundraising events
Develop corporate fundraising programs, such as employer gift-matching.
Develop or implement fundraising activities, such as annual giving campaigns or direct
mail programs
Develop strategies to encourage new or increased contributions.
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