Key Holder resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
 Motivated Automotive with more than 8 years in the Automotive Maintenance industry. Adaptable and personable with a focus on customer service. Willing to travel and work a flexible schedule.
Skills
Time management
Basic mathematical aptitude
Excellent communication skills
Flexible schedule
Willing to travel
Sound judgment
Exceptional multi-tasker
Work History
06/2014 to CurrentKey holderHot Topic, Inc. | Clarksville, IN,
A top performer with sales exceeding $32,000 a month, promoted to a professional-level sales position after two weeks of employment Oversee a four-person DIY and commercial service team with monthly sales of over $103,000 Troubleshoot and provide customer service for an average of 120 guests a day in person and via telephone Provide DIY services for guests needing installations and diagnostic testing Operate point of sales and inventory query systems (STORENET) Use Microsoft Office for inventory reports, store analysis, and documentation Assist in store inventory processes including delivery unload, stocking, tracking, and maintenance Respond to customer inquiries with timeliness and resolve.
Resolved an average of 25 technical inquiries each day.
Located and retrieved client records and monitored customer compliance.
09/2013 to 06/2014Service ManagerEarnhardt Auto | Surprise, AZ,
Oversaw the daily operations of the highest performing store in the Metro Atlanta area which serviced an average of 1,000 cars per month Launched and oversaw the brake division which profited an average of $12,000 monthly Provided daily supervision of a 12-member team while ensuring employees in all positions were trained in their duties and met required timeframes for Jiffy Lube certification modules Ensured service times met set standards as measured by customer service scores and management Provided effective floor control and maintained external curb appeal Used traffic reports and projections to schedule man hours to meet both customer needs and labor goals Met budgets, increased profit, and minimized loss by managing controllable expenses such as labor, cost of goods sold, and proper levels of inventory through STORENET Enforced Safety/OSHA requirements, updated the Material Safety Data Sheets (MSDS), enforced Spill Prevention Control and Countermeasure (SPCC) procedures Ensured the execution of marketing campaigns.
10/2012 to 09/2013Lube Tech, 3Ds Dassault Systems | Los Angeles, CA,
Performed Emission Inspections in compliance with standards set forth by the State of Georgia Serviced 40-60 vehicles on a daily basis in accordance with Jiffy Lube standards Communicated proper bay calls and responses and other critical communications Demonstrated knowledge of key products and services and directed customers toward options that were best suited for their needs Ensured that all customers were greeted and serviced in a timely manner.
2010 to 05/2012Technician /MechanicGardaworld | Menifee, CA,
Dispensed fuel, checked and refilled ancillary fluid levels, changed filters and oil as required Handled the tasks of making minor repairs and adjustments to tires, batteries, tail and head lamps, windshield wipers, and muffler clamps Checked for defective equipment like broken or cracked hoses or belts, inoperative lights and worn tires Greased and oiled different automobile tools and equipment Conducted tests to assure good working order and delivered vehicles for refueling and servicing Repaired and maintained equipment, cleaned and disassembled automobile parts Performed Service Writer duties.
01/2009 to 03/2010Sales AssociateUnderground Urban Clothing | City, STATE,
Promoted sales of all clothing in and out of season.
Consistently increased revenues throughout tenure and led store in sales.
Developed and maintained positive relationship with customers.
04/2008 to 10/2009Security Officer SupervisorAdmiral Security Services | City, STATE,
Helped establish and train security officers on building fire and safety operations.
Supervised up to 8 officers daily in 3 different locations.
Completed general administrative duties including progress reports, uniform inspection reports and daily activity logs.
Provided customer service and care to all tenants of the building.
06/1999 to 11/2007Sergeant, Squad LeaderUnited States Army | City, STATE,
Supervised, trained and guided 30 soldiers through the beginning of their careers Responsible for equipment totaling over 3 million dollars Completed monthly progress evaluations reports and performed general administrative duties Generated and used computer data as need and required Trained on how to work as an individual and as part of a team.
Education
Expected in 2009Associate of Arts | BusinessDeVry University, Atlanta, GAGPA: Business Foundations
Received 2 certificates of "Achievement"
Recipient of 3 "Achievement Medals"
Recipient of "Army Commendation Medal with Valor"
Recipient of 2 "Good Conduct Medals"
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Resume Overview
School Attended
DeVry University
Georgia Piedmont Technical College
Job Titles Held:
Key holder
Service Manager
Lube Tech,
Technician /Mechanic
Sales Associate
Security Officer Supervisor
Sergeant, Squad Leader
Degrees
Associate of Arts
Diploma
ASE Certified Automobile Technician, 2013
State of Georgia Certified Emission Inspector