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Business owner who possesses excellent leadership, interpersonal, written and oral communication skills. Highly detail oriented, structured and organized with strong computer software and documentation skills. Strong educational background with a Bachelor of Science (BS) in Human Nutrition, Associate (AS) in Biological Sciences, RYT Yoga Certification and CPR/AED First Aid Certification. Former professional ballet dancer with Ballet Arizona. Knowledgeable in nutrition, health and wellness, and experienced in ballet, yoga, and Pilates instruction with a demonstrated history of working in the health, wellness and fitness industry. Pursuing new professional challenge as a [ ] with potential for long-term growth.
Active understanding of digital marketing knowledge & social media trends.
Familiarity with medical, healthcare terminology and basic research/statistical methodology.
Current/enthusiastic business owner and former professional ballet dancer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service/ experience, and training in [Skill]. Motivated to learn, grow and excel in customer service and hospitality.
Knowledgeable and dedicated professional with extensive experience in the health, wellness and fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company/team success.
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- Work with healthcare providers and patients to assist with appeal management for claim denials.
- Work with physicians and payers to advocate for product specific coverage per payer specific P&T committee protocol.
- Monitor drug coverage policies for multiple payers.
- Review case outcomes to analyze and identify payment and denial trends as well as key findings for client reporting.
- Conduct external research to identify appropriate alternate funding sources for inclusion to the internal resource database for future reference purposes.
- Effectively respond to escalated issues and complex cases referred from other reimbursement employees or manufacturer representatives.
- Obtain payer specific prior authorization procedures and documentation requirements if applicable and facilitate the prior authorization process for patients and healthcare providers.
- Contracted position through RemX.
- Acquired new clientele through marketing and industry networking
- Managed loyal book of business and long-term business relationships with studio owners and company managers.
- Coordinated and scheduled book of clients
- Stayed current with market trends to determine optimal pricing of services and to capitalize on emerging opportunities.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Crafted and led group conditioning classes by implementing yoga, dance and Pilates modalities
- Provided one-on-one instructional lessons, coaching and mentorship consisting of ballet, yoga, Pilates and overall wellness
- Developed and modified individualized plans while tracking client progress to help clients reach their fitness goals within predetermined timelines
Clients:
- University of Illinois, Chicago IL
- LulaFit, Chicago IL
- Midtown Health, Chicago IL
- Chitown Trainer, Chicago IL
- Radi8 Hot Yoga, Phoenix AZ
- Plumb Performing Arts Center, Scottsdale AZ
- Execute To Win, Chandler AZ
- iDance Studio & Performing Arts, Gilbert AZ
- Sedona Chamber Ballet, Sedona AZ
- Conservatory For The Ballet Arts Summer Intensive, Scottsdale AZ
- CanDance Studios, Gilbert AZ
- Provided customer service using extensive knowledge of Iora Health's medical practice care model
- Planned and organized promotional events by working hand-in-hand with clinic managers and leaders
- Increased Iora Health brand awareness through event marketing, demonstrations, sales and brand promotion
- Organized and stocked merchandise to keep necessary levels for sales demand
- Set up and broke down promotional booths and tents, talked to potential customers and handed out informational pamphlets for successful promotional events
- Provided expert clerical support to internal staff and management by answering phone calls, copying records, preparing deliveries and organizing incoming and outgoing correspondence
- Handled inpatient insurance claims and paperwork
- Took basic patient information and recorded vital signs pre-appointments
- Conducted daily activities on social media sites to boost company's online presence
- Performed Soloist and Corps roles in multiple classical, contemporary and Balanchine ballets (Detailed list of roles upon request)
- Worked with guest choreographers including Christopher Wheeldon, Alejandro Cerrudo and Dwight Rhoden
Arizona State University - Tempe, AZ
- Graduated with 4.0 GPA
- Graduated Summa Cum Laude
- Dean's List
- Member of Phi Theta Kappa Honor Society
Maricopa Community Colleges - Scottsdale Community College - Scottsdale, AZ
- Graduated with 4.0 GPA
- Member of Phi Theta Kappa Honor Society
- Presidential Honors List
The Rock School For Dance Education - Philadelphia, PA
- Attended with full-scholarship for Pre-professional dance studies
- Yoga Alliance RYT 200 Certified Yoga Instructor, Radi8 Hot Yoga, Phoenix, AZ
- CPR/AED First Aid Certification, American Heart Association/Silver Cross Hospital, Chicago, IL
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Resume Overview
School Attended
- Arizona State University
- Maricopa Community Colleges - Scottsdale Community College
- The Rock School For Dance Education
Job Titles Held:
- Case Manager
- Jessica Claire: Dance & Fitness Instructor
- Contract Brand Representitive
- Intern
- Professional Ballet Dancer
Degrees
- BS Degree
- AS Degree
- Diploma
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