Juvenile Probation Officer I Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Juvenile Probation Officer adept at working with juveniles, families and outside resources to develop and implement effective probation plans. Talent for building productive relationships that gets results. Qualified Probation Officer with 6 years of experience working with juvenile offenders. Goal-oriented with skill in case management and collaborating with social service agencies for collaborative support. Adaptable and focused with a commitment to effectiveness. Highly-motivated probation officer with 6 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills. Experienced Assistant Manager with over 4 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Knowledge of juvenile justice system
  • Juvenile court system familiarity
  • Familiarity with probation procedures
  • Juvenile corrections procedures knowledge
  • Writing case reports
  • Leadership communications
  • Maintaining budgets
  • Overseeing budgets
  • Troubleshooting technical issues
  • Business systems management
  • Enrollment requirements
  • Running reports
  • Patient-focused quality service
  • Culture Transformation
  • Financial auditing
  • Employee timesheet processing
  • Meeting arrangements
  • Letter preparation
  • Inventory organizing
  • Accounting assistance
  • Overseeing employees
  • Obtaining authorizations
  • Preparing financial statements
Work History
11/2013 to 08/2019
Juvenile Probation Officer I Ada County - Idaho Boise, ID,
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Transported and monitored offenders on probation and parole to ensure compliance with court protocols.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
11/2015 to 06/2019
Assistant Store Manager Fedex Cross Border Grayslake, IL,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Conducted store inventories once per quarter.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised team of 10 employees and provided feedback on performance.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Monitored security and handled incidents calmly.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised payroll corrections for accuracy and duplications.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Drafted employee work schedules to fill coverage gaps.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
05/2001 to 11/2013
Administrative Assistant Chubb San Diego, CA,
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Processed invoices and expenses using SHARE.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Offered departmental administrative support.
  • Monitored Juvenile Probation Officer's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
Expected in 05/1995
High School Diploma:
Taos High School - Taos, NM
Expected in 12/2009
Associate of Arts: Criminal Justice
University of New Mexico - Albuquerque, NM
Expected in 12/2010
Bachelor of Arts: Psychology
University of New Mexico - Albuquerque, NM
  • Graduated cum laude
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Collaborated with team of 10 in the development of Team Decision Making for clients.

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Resume Overview

School Attended
  • Taos High School
  • University of New Mexico
  • University of New Mexico
Job Titles Held:
  • Juvenile Probation Officer I
  • Assistant Store Manager
  • Administrative Assistant
  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts