Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Responsible Juvenile Probation Officer with excellent communication skills demonstrated by 26 years of experience in working with juveniles, families, community organizations, and the courts.
Effective leader and mentor with strong negotiation skills that assist juveniles and their families to increase their chances of success.
Offer extensive experience working with adolescents and adults from diverse backgrounds.
Energetic and highly motivating, possessing excellent analytical skills.
Highlights
Active listening skills
Seasoned in conflict resolution
Creative problem solver
Courteous demeanor
Skilled mediator
Compassionate
Parenting skills educator
CPR certification
Accomplishments
Developed and facilitated a Life Skills program to encourage and assist youth to become successful.
Developed and facilitated an Internal Strengths program to assist youth in increasing their emotional intelligence.
Developed and facilitated a Partners in Parenting program to assist parents of youth charged with domestic violence or substance abuse issues.
Served six years in the US Navy Reserves from 1987-1992.
Experience
06/1990 to CurrentJUVENILE PROBATION OFFICERBonneville County | Idaho Falls, ID,
Developed and maintained positive relationships with juveniles and their families.
Recommended probation conditions to the court, including drug treatment, vocational rehabilitation and mental health programs.
Developed professional relationships with juveniles, families,community organizations, and other justice agencies.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Facilitated cognitive behavioral programs with juveniles and parents in a group setting.
06/1985 to 07/1989Sales/ManagerDee's Dancewear | City, STATE,
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Maintained friendly and professional customer interactions.
Trained all sales staff for new store location.
Education
Expected in 1990Bachelor of Science | JUSTICE STUDIESARIZONA STATE UNIVERSITY, Tempe, ArizonaGPA:
Interests
Learning/attending training/etc.
Reading
Supporting/participating in humanitarian issues.
Attend Meet Ups with others of similar interests
Skills
Excellent people skills
Advanced problem-solving skills
Professional and friendly
Careful and active listener
Certifications
CPR Certification - 2015
Motivational Interviewing: Train the Trainer - 2009
NCTI Cognitive Training Facilitator - 2013
Positive Discipline Parent Educator - 2012
Teen Addiction Anonymous 12 STEP Program Facilitator -2014
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