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juvenile probation officer resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced professional with years of experience working with individuals in detention or reintegrating back into the community. Dedicated and detail-oriented, monitoring offenders with court mandated orders to fulfill counseling, treatment and other lawful programs deemed appropriate. Proficient in case management, court documentation, field supervision and problem solving.

Skills
  • Firearms and Defensive Tactics Training
  • Exceptional written and verbal communication skills
  • Organized and can effectively work independently and within a team environment
  • Ability to plan, execute and monitor established goals and objectives
Experience
03/2022 to 11/2022 Juvenile Probation Officer Bonneville County | Idaho Falls, ID,
  • Awarded Class Top Student for the highest GPA and Class Top Gun for the highest qualifying gun range score
  • Investigated, counseled and provided continuous supervision for youth offenders
  • Created service plans to help youth offenders reintegrate into society and provided counseling, substance abuse treatment or other behavioral modification programs based on individual need
  • Maintained detailed case files regarding youth offenders progress, violations, accomplishments, demographic information and gang affiliations
  • Counseled youth offenders and parents via office, home, employment and school visits
  • Testified in court, performed arrests of youth who violated court orders and conducted surveillance in accordance with statutory requirements
  • Maintained Firearms and GA P.O.S.T. credentials through re-certification on a bi-annual basis
01/2018 to 05/2020 Counselor Hartford Dispensary | Norwich, CT,
  • Assessed patients through detailed conversations, interviews, and observations to determine the appropriate testing or examination
  • Diagnosed patient's mental and emotional disorders and developed milestones to track their progress
  • Created effective treatment plans that included counseling, medication or other services through partner agencies
  • Developed appropriate coping methods to deal with anger management, societal readjustment, substance abuse and mental health disorders
01/2016 to 12/2017 National Admissions Advisor Geo Group Inc. | Williamsport, PA,
  • Interviewed prospective students, evaluating their needs, interests and qualifications while providing clear and concise information to help the individual make an informed decision
  • Professionally assisted students through the admissions process in accordance with all applicable federal and state regulations, school policies, procedures and in compliance with all accrediting standards
  • Partnered with departments outside of Admissions including Financial Aid and the Office of the Registrar to ensure the delivery of a high level of service to every student
08/2013 to 03/2015 Youth Development Specialist Appcast | San Francisco, CA,
  • Organized and directed activities for a group of 15 to 16 male juveniles charged with adult crimes on a daily basis to include but not limited to: administering cognitive behavioral methods to ensure compliance and teamwork throughout the day, resolving emerging conflicts with restorative justice principles to avoid violent outbreaks,counseling individual juveniles to help them deal with anger management and abandonment issues
  • Formulated and implemented individual treatment plans for residents
  • Facilitated life skills training and psychological group therapy sessions
  • Administered and directed meal preparation, showers, hygiene, school work and recreation activities
  • Intervened when necessary in crisis situations to prevent physical assaults on residents or staff members
  • Ensured each residents file is updated with current and proper legal and medical/insurance information and that files are in compliance with federal, state and local requirements in addition to lawful court orders
08/2005 to 09/2012 Account Manager Integrys Energy Services | City, STATE,
  • Supported sales staff by creating and processing gas and electric contracts for industrial, governmental and residential customers
  • Assisted customers with questions regarding contacts, billing, service requests and new orders
  • Responded to Better Business Bureau Complaints for Midwestern and Mid-Atlantic regions
  • Developed training manual and trained our customer service representatives in the Michigan region
  • Identified efficiencies to improve customer delight, enhance our relationships with customers and expand the retail book of business exceeding forecasted projections
  • Handled multiple requests from internal and external stakeholders while managing time to provide critical resolution to time sensitive issues
Education and Training
Expected in 05/2022 to to P.O.S.T. Basic | Law Enforcement Georgia Public Safety Training Center, Forsyth, GA GPA:
Expected in to to Associate of Arts | Criminal Justice Kishwaukee College, Malta, IL GPA:
Expected in to to Bachelor of Arts | Political Science Southern University And A & M College, Baton Rouge, LA GPA:

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Resume Overview

School Attended

  • Georgia Public Safety Training Center
  • Kishwaukee College
  • Southern University And A & M College

Job Titles Held:

  • Juvenile Probation Officer
  • Counselor
  • National Admissions Advisor
  • Youth Development Specialist
  • Account Manager

Degrees

  • P.O.S.T. Basic
  • Associate of Arts
  • Bachelor of Arts

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