I am a customer-oriented worker with deep experience with depth communication with customers, following regulations, and working with a team. I can successfully multitask and resolve the concerns and needs of customers as the situation calls for it. I am meticulous worker, excellent at juggling multiple tasks and working under pressure. I am able to mitigate and have organization over work operations. Broad industry experience includes beauty care, food and education and legal/law.
Duties performed at this organization included directly assisting self-represented litigants. I was responsible for helping them complete formal court paper work and provide further information on the following steps. My task was to listen and cordially help them during tumultuous moment in their life. In addition, as a bilingual speaker I was expected to assist non-English speakers and translate court paperwork while, simultaneously filling it out. I held myself even more accountable to ensuring that I simplified legal jargon for all my customers, so that they're overall experience was positive. Due to the nature of the work environment it was important for me to effectively communicate with our customers, so that they could walk out orientated in order to avoid further difficulties while navigating the court system. I had exposure to court computer programs and I was able to learn how to navigate myself through them. My center held workshops so I was able to experience the work dynamic of helping a group individually and collectively. Furthermore, I consistently provided reports of the services I managed to my superiors and engaged in meaningful dialogue to bolster strengths and improve flaws.
At this law office, I was given the responsibility to make calls necessary for the clients and attorney. I had daily responsibilities of filing notes, completely paper work and organizing information. I kept notes and records of all the phone calls I made with the clients, attorney and third parties such as the insurance claim department. I was given exposure to legal documents designated for the court and clients such as discovery documents, demand paperwork, designation documents, settlement proposal and etc. In addition, I had to revise and review all documents to ensure they were in perfect condition in regards to the overall presentation of the documents. In addition, I had to communicate in two languages in order to effectively communicate with the clientele. There were a few occasions where I was given the task to run errands for the office.
As a guest service associate my key responsibility was ensuring that customers experience was overall phenomenal regarding their visit and virtual communication with the center. I became familiar with the centers computer program and managed the organization and flow of the stores work productivity, while also communicating with the customers entering and leaving the store. It was important for me to concisely monitor our schedule to ensure balance for our wax specialists and avoid booking mistakes with our appointments. Teamwork was extremely important, so that our center was professionally succeeding. I promoted our stores products and became a resource to the customers in regards to any question or concern they had. In addition, I ensured that the stores brand was being represented effectively and efficiently by using strictly our store language and following our brands etiquette.
As a Jamba juice team member my goal was to deliver the brands expectation of their excellent products. Our store relied heavily on working as a unit with the rest of the team on site. We regularly performed our duties based on assignments given to us prior to our shift. We prepped the store on a daily basis to ensure each following shift would perform successfully. I interacted with much of the customers while I was working the register. I dealt with many personalities and made sure I could resonate with one individually, so that they enjoyed their time meanwhile they were in the store. I was responsible for the stores performance in terms of sales and customer experience. In addition, I participated in making the product which made me more credible as a team member to advocate for our products to our customers. Furthermore, I also helped with the back of the house responsibilities which included cleaning and organizing all the ingredients and necessary items to make our products possible. The success of the store really depended on its store values of integrating teamwork and striving for greatness in our daily operations.
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