junior system administrator resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Versatile Information Technology Consultant with 5 years helping companies optimize IT spending and exploit technical assets. Proponent of macro-level approaches to IT asset management. Skilled at analyzing and enhancing systems, infrastructure and frameworks to accelerate progress toward business goals.
Skills
Troubleshooting
Cherwell
Microsoft Windows Active Directory
Hardware & Software Installation
Team Player and Support Specialist
Ticketing
Help Desk Administration
Microsoft Active Directory
Software and Hardware Implementation
System Administration and Server Maintenance
VMware Virtualization and New Installations
Technical Support and Assistance
Switches and Routers
Complex Problem-Solving
Windows Server 2003
Disaster Recovery Operations
Server Maintenance
Team Support
Emergency Situations
Maintenance Support Systems
Installation and Configuration
Microsoft Operating Systems
Work History
Junior System Administrator, 04/2021 - Current Saic – Oklahoma City, OK,
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Worked with users to determine areas of technology in need of improved usability.
Established network specifications and analyzed workflow, access, information and security requirements.
Implemented corrective plans of action for network availability, utilization and latency.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Installed and upgraded windows system, internal and third party software.
Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
Provisioned new software and hardware for use according to internal business and security policies.
Conducted testing and troubleshooting for various software remotely and onsite for 10 server sets to maintain operational readiness.
Created patches and solutions to fix bugs in existing applications.
Determined compatibility with various software by developing modification and integration programs.
Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
Conformed to quality, performance and inter-operability standards for implementation of solutions.
Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
Help Desk Specialist Tier II, 01/2020 - 04/2021 EUROFINS – City, STATE,
Field incoming help desk calls and emails, providing high-quality customer service and desktop support with goal of first call resolution
Setup VPN and Wireless access on end user’s laptops for teleworking
Ensure users company issued mobile devices are configured properly for inside/outside use Enterprise Email: assist users in setting up email services, setting up PST files, PST extraction to disk, resolving encryption email issues and recovering old certificates
Monitor Information Technology (IT) service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements
Provide deskside technical support including troubleshooting hardware and software issues
Install/Uninstall software applications, upgrade OS packages (including reimaging), provide updates/patches on devices; add server/ip address info to software applications once installed
Provide IT support for devices including PC workstations/laptops, MACs, thin clients, printers/fax, scanners, office phones, iPhones, android phones, iPads, Tablets, modems, routers, and switches
Utilize RDP and Other emote tools to provide services to end user’s workstations and laptops
Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices
May work with other members of IT to resolve
Troubleshoot and solve common Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) and common hardware used throughout FBCH (Dell and HP)
Knowledge and past experiences in solving problems that arise on job particularly those relating to Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features), Network, LAN, and VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
Provide quality customer service to all customers, handling customer interactions with diplomacy and tact, gauging customer’s technical ability and communicating with them in appropriate technical or non-technical language to resolve issue
Work independently on special projects and work between diverse technical teams knowledgeably and capably to resolve large-scale issues
Identify and lead Help Desk level projects; work with Project Management Office to provide technical support to projects, as assigned
Responds in timely manner to users' requests for assistance by phone, chat, in person, and remotely via screen sharing tools
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
Computer / IT Support, 01/2018 - 12/2019 Cloud Point Technology – City, STATE,
Provides Computer Solutions, Helpdesk support, Software installations, hardware issue and other related services to organization and its staffs
Create, maintain, and enter information into databases
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Use computers for various applications, such as database management or word processing
Primarily responsible for end-to-end IT infrastructure support
Provide comprehensive and timely resolution of all end user issues
Break/fix software & hardware support such as OEM-certified warranty repairs
Responsible for system updates, ticketing and asset management
Provide smart-hands support for networks, servers and VoIP technologies
Handle IT asset disposal and maintain accurate asset inventory
Execute application installations, patch and driver update testing and distribution
Prepared variety of different written communications, reports and documents.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Proved successful working within tight deadlines and fast-paced atmosphere.
Saved money by implementing cost-saving initiatives that addressed long-standing problems.
Education
Bachelor of Science: Mass Communication, Expected in 2018 - Kwara State University - , GPA: Status -
Associate of Science: Computer Science PGCC, Expected in 01/2017 - Bowen University - Lagos Nigeria, GPA: Status -
High School Diploma: , Expected in 2015 - Yewa College - Lagos Nigeria, GPA: Status -
Client Operating Systems/Applications: Windows till current, Mac, IOS, Android, Windows XP, MS Office 2003/2007/2010/2013 till current Hardware/Software Support: Deploying, installing, troubleshooting, end-user training, customer support, field service maintenance, user management, Imaging, and systems backup support.
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