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Junior System Administrator Resume Example

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JUNIOR SYSTEM ADMINISTRATOR
Summary

Talented Information Technology Consultant proficient in system analysis, infrastructure updates and framework design focused on different business requirements. Talented planner and complex problem-solver with a well-coordinated and proactive approach. Prepared to offer 3 years of progressive industry experience to a progressive organization.

Skills
  • Customer service
  • Remote desktop services and support
  • Hardware upgrades
  • Troubleshooting and Diagnosing
  • Application installations
  • Remote Technical Assistance
  • Account management
  • Technical Troubleshooting
Experience
10/2019 to Current
Junior System AdministratorSaic - Bedford , MA
  • Transformed physical computing and networking systems by replacing outdated equipment and modernizing infrastructure.
  • Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.
  • Improved IT infrastructure, help desk, sales, account management and service operations.
  • Implemented comprehensive IT solutions to provide optimal performance and security.
  • Managed equipment placement, power management, infrastructure expansion, security and data center modifications.
  • Supervised IT procedures for asset liquidations and acquisitions.
  • Determined and alleviated hardware, software and network issues.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Planned, tested and supported high-availability infrastructures.
  • Increased system security and performance with proactive changes.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Supported, configured, maintained andupgraded customer networks and in-house servers.
  • Delivered reliable support for all server class systems.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Generated reports outlining network performance, costs and downtime issues.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Set up, optimized and managed network equipment.
  • Promoted continuous improvement for IT governance processes.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
03/2019 to 09/2020
System Administrator InternBae Systems - Chesapeake , VA
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Planned, tested and supported high-availability infrastructures.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Determined and alleviated hardware, software and network issues.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Increased system security and performance with proactive changes.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Generated reports outlining network performance, costs and downtime issues.
  • Delivered reliable support for all server class systems.
  • Submitted recommendations regarding infrastructure overhauls.
  • Set up, optimized and managed network equipment.
04/2017 to 03/2019
Senior Retail Sales Technology AssociateStaples - City , STATE
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Monitored service orders to completion and closed service tickets.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education and Training
Expected in 05/2023
Bachelor of Science: Computer Science And ProgrammingUniversity of Maryland - University College - City, State
  • Minor in Biology
06/2019
High School DiplomaOld Mill High School - City, State
  • Honor Roll 2015-2019
Certifications
  • CompTIA Security+ Expected october 2020
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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Resume Overview

School Attended

  • University of Maryland - University College
  • Old Mill High School

Job Titles Held:

  • Junior System Administrator
  • System Administrator Intern
  • Senior Retail Sales Technology Associate

Degrees

  • Bachelor of Science : Computer Science And Programming
    High School Diploma

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