Junior System Administrator Resume Example
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JUNIOR SYSTEM ADMINISTRATOR
Summary
Talented Information Technology Consultant proficient in system analysis, infrastructure updates and framework design focused on different business requirements. Talented planner and complex problem-solver with a well-coordinated and proactive approach. Prepared to offer 3 years of progressive industry experience to a progressive organization.
Skills
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Experience
10/2019 to Current
Junior System AdministratorSaic － Bedford , MA
- Transformed physical computing and networking systems by replacing outdated equipment and modernizing infrastructure.
- Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.
- Improved IT infrastructure, help desk, sales, account management and service operations.
- Implemented comprehensive IT solutions to provide optimal performance and security.
- Managed equipment placement, power management, infrastructure expansion, security and data center modifications.
- Supervised IT procedures for asset liquidations and acquisitions.
- Determined and alleviated hardware, software and network issues.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Planned, tested and supported high-availability infrastructures.
- Increased system security and performance with proactive changes.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Supported, configured, maintained andupgraded customer networks and in-house servers.
- Delivered reliable support for all server class systems.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Generated reports outlining network performance, costs and downtime issues.
- Orchestrated and oversaw upgrades to system hardware and software.
- Set up, optimized and managed network equipment.
- Promoted continuous improvement for IT governance processes.
- Improved job tasks and mentored junior team members on best practices and standards.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
03/2019 to 09/2020
System Administrator InternBae Systems － Chesapeake , VA
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Planned, tested and supported high-availability infrastructures.
- Improved job tasks and mentored junior team members on best practices and standards.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Determined and alleviated hardware, software and network issues.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Increased system security and performance with proactive changes.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
- Orchestrated and oversaw upgrades to system hardware and software.
- Generated reports outlining network performance, costs and downtime issues.
- Delivered reliable support for all server class systems.
- Submitted recommendations regarding infrastructure overhauls.
- Set up, optimized and managed network equipment.
04/2017 to 03/2019
Senior Retail Sales Technology AssociateStaples － City , STATE
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Monitored service orders to completion and closed service tickets.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented and updated case notes for each customer and work order.
- Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education and Training
Expected in 05/2023
Bachelor of Science: Computer Science And ProgrammingUniversity of Maryland - University College － City, State
- Minor in Biology
06/2019
High School DiplomaOld Mill High School － City, State
- Honor Roll 2015-2019
Certifications
- CompTIA Security+ Expected october 2020
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Resume Overview
School Attended
- University of Maryland - University College
- Old Mill High School
Job Titles Held:
- Junior System Administrator
- System Administrator Intern
- Senior Retail Sales Technology Associate
Degrees
- Bachelor of Science : Computer Science And Programming
High School Diploma
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