Junior System Administrator resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Talented Information Technology Consultant proficient in system analysis, infrastructure updates and framework design focused on different business requirements. Talented planner and complex problem-solver with a well-coordinated and proactive approach. Prepared to offer 3 years of progressive industry experience to a progressive organization.
Skills
Customer service
Remote desktop services and support
Hardware upgrades
Troubleshooting and Diagnosing
Application installations
Remote Technical Assistance
Account management
Technical Troubleshooting
Experience
Junior System Administrator, 10/2019 to Current Saic – Bedford, MA,
Transformed physical computing and networking systems by replacing outdated equipment and modernizing infrastructure.
Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.
Improved IT infrastructure, help desk, sales, account management and service operations.
Implemented comprehensive IT solutions to provide optimal performance and security.
Managed equipment placement, power management, infrastructure expansion, security and data center modifications.
Supervised IT procedures for asset liquidations and acquisitions.
Determined and alleviated hardware, software and network issues.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Planned, tested and supported high-availability infrastructures.
Increased system security and performance with proactive changes.
Researched, recommended, configured and supported hardware and software for multiple departments.
Supported, configured, maintained and upgraded customer networks and in-house servers.
Delivered reliable support for all server class systems.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Generated reports outlining network performance, costs and downtime issues.
Orchestrated and oversaw upgrades to system hardware and software.
Set up, optimized and managed network equipment.
Promoted continuous improvement for IT governance processes.
Improved job tasks and mentored junior team members on best practices and standards.
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
System Administrator Intern, 03/2019 to 09/2020 Bae Systems – Chesapeake, VA,
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Planned, tested and supported high-availability infrastructures.
Improved job tasks and mentored junior team members on best practices and standards.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Determined and alleviated hardware, software and network issues.
Researched, recommended, configured and supported hardware and software for multiple departments.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Increased system security and performance with proactive changes.
Supported, configured, maintained and upgraded customer networks and in-house servers.
Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
Orchestrated and oversaw upgrades to system hardware and software.
Generated reports outlining network performance, costs and downtime issues.
Delivered reliable support for all server class systems.
Senior Retail Sales Technology Associate, 04/2017 to 03/2019 Staples – City, STATE,
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Documented repair processes and helped streamline procedures for future technical support actions.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Monitored service orders to completion and closed service tickets.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Documented and updated case notes for each customer and work order.
Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Reviewed current hardware and software and recommended modifications to increase system speed.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education and Training
Bachelor of Science: Computer Science And Programming, Expected in 05/2023 University of Maryland - University College - Hyattsville, MD GPA:
Minor in Biology
High School Diploma: , Expected in 06/2019 Old Mill High School - Millersville, MD GPA:
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