Junior Salesforce Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Salesforce Certified Administrator (201). *Salesforce Certified Platform App Builder. *Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales Cloud in CRM. *Experience with various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, Approval Processes, Process Builder and Visual Flow for automated alerts, field updates & Email generation per application requirements. *Experience in SFDC Customization of Reports and Dashboard. *Experience with Data migration and updates through the tool App Exchange Data Loader in *Experience with Salesforce sandbox and production environments. *Experience in Installing AppExchange Apps, configuring and maintaining user security permissions in compliance with organizational needs. *Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.
  • Reports, Dashboards, Workflows, OWD, Sharing Rules, Profiles,
  • Data Loader, Workflow & Approvals.
  • Programming Languages HTML, CSS, Visualforce, JavaScript, jQuery.
  • Integration Tools Data Loader,, Workbench,
  • SSIS (SQL Server Integration Services).
  • Databases SQL Server 2012/2008R2/2005, MS Access.
  • Interface Tools Data Loader, SQL loader.
  • Operating Systems Windows 95/98/2000/2003/XP/windows7/8, OS X.
  • Others Microsoft Office (Word, Excel), SSRS (SQL Server Reporting Services),
  • MS Visio, Bootstrap.
  • Mathematical aptitude
  • Goal-oriented
  • Personnel development
Work History
Junior Salesforce Administrator, 08/2016 to 05/2017
HouzzAlabama, NY,
  • Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.
  • Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
  • Created email templates in HTML and inbound emails using Visual force for the clients and customers.
  • Designed, developed, deployed page layouts, components, custom objects, custom tabs, visual force pages to reach the needs of organization.
  • Implemented Pick lists, Dependent Pick list, Lookup, Junction Objects, Master detail Relationships, Validation Rules and Formula Fields to the Custom Objects.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce.
  • Created various dashboard per requirement of the user and business need.
Manager, 09/2013 to 2017
L&T InfotechBloomfield, CT,
  • Royal Palm Inn consist of 120 motel room, a banquet hall and 15 employees.
  • Manage daily operation of the motel including all the administration duties for the management of the finance, human resources, cash control and marketing and responsible Service of food and alcohol during any event at banquet hall.
  • Manage stock control for the motel as well as the banquet hall and cleaning supplies.
  • Organize contractors for catering.
  • Report daily, weekly and monthly reports to the shareholder regarding operation and planning.
  • Managed an overhaul of the Royal Palm Inn POS system which resulted in an increased profit margin and accurate stock counts.
  • Conduct disciplinary actions against staff including terminations.
  • Administering and enforcing hotel policies and procedures.
  • Resolving customer complaint in timey and professional manner.
  • Helping to develop management talent by acting as mentor to Assistant Manager.
  • Promoting hotel services and facilities to guest at every opportunity.
  • Managing and configuring motel front desk software (room master) for enhancing the productive.
  • Updated team members about changes in hotel products, services, pricing and policies.
Manager, 03/2011 to 09/2013
L&T InfotechBoise, ID,
  • Maintain strong relationships with the customer and ensure them quality service by promoting standards as per policy.
  • Provide guests with prompt and courteous service, answer their questions, appreciate their suggestions and above all resolve any customer related issues, complaints and problems by interacting in a professional and approachable manner.
  • Ensure that the store maintains the hour of operation as posted and operated within established inventory levels, salary budgets and gross profit margins, to achieve maximum profitability.
  • Put up store sales and gross profit margins through implementation of merchandising policies, procedures, and programs.
  • Maintain high standards of store image and ensure that the store is well-stocked and ready for business.
  • Regularly complete price surveys of the competition and observe the competitors for changes.
  • Effectively manage the facility by directing sales promotions, implementing new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activities in addition to that monitored inventory levels.
  • Forecast/order, ensure that the store is always replenished depending upon upcoming promotion or activity in local area and maintaining stock.
  • Ensure to have minimum shrinkage through proper reporting, regular inventory count, detailed report analysis, and observing associate behavior.
  • Supervise all trainees and employees in a fair and impartial manner.
  • Allocate decision- making authority or task responsibility to appropriate employees to maximize their organization's and individual's effectiveness.
Manager/Co-Owner, 03/2004 to 2009
JP & CompanyCity, STATE, India
  • Above organisation deals with manufacturing of Pellet Gun, act as Prime vendor for the sale of small arms weapons (.32 bore and .22 bore), guns and ammunition to various small retailer in the state with annual volume of $3.00 million in average sales every year
  • Key Deliverable
Post-Graduation Diploma: Computer Application, Expected in 2007
Guru Nanak Dev University - Punjab,

Bachelor of Computer Application: , Expected in 2006
Guru Nanak Dev University - Punjab,

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School Attended
  • Guru Nanak Dev University
  • Guru Nanak Dev University
Job Titles Held:
  • Junior Salesforce Administrator
  • Manager
  • Manager
  • Manager/Co-Owner
  • Post-Graduation Diploma
  • Bachelor of Computer Application

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