judicial assistant iii resume example with 19+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable Clerk with solid background maintaining litigation documentation, meeting with clients and court procedures. Experience working as part of a team. Skilled in writing, logic, and court processes. Knowledge in Civil and Criminal Records and terminology. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of importance of confidentiality and willing to training and Motivated to learn, grow and excel in your industry.
Skills
Case analysis
Process evaluation
Fact compilation
Court filings
Proofreading
Knowledge of civil procedure
Legal documentation
Flexible & Adaptable
Teamwork
Word/ Excel software proficiency
Microfiche machine
Odyssey
Wave
Work History
12/2007 to CurrentJudicial Assistant IIIVitas Healthcare | Hialeah, FL,
I Started working in the Court System with the Jury Services Department for 4 1/2 years. Assisted the public in the jury process and expectations thru orientations and preparing the proper paperwork the courtroom's needed when jurors were delivered to each courtroom.
I transferred to Civil Records and became Lead Clerk. Civil and Criminal Records got consolidated. For the next 8 1/2 years, I have worked with customers to provide records and forms in a timely manner and provide excellent customer service to the public and all government agencies.
My primary work assignments include, but are not limited to coordinate the distribution of duties to records staff; answer complex questions to the public at the counter and over the phone.
Assist the Spanish speaking public; scan documents from files and scan documents from legal processing
Transfer Civil and criminal cases; Consolidate Civil cases, enter documents into cases accordingly, sealing/unsealing documents; prepare judicial council form packets; see to the upkeep of copier and microfiche machines; complete counter public request/mail & email requests; assist and balance cash drawers at end of day.
11/2003 to 10/2012Customer Service RepresentativeCommunity Solutions, Inc. | Chamblee, GA,
Duties as Level II Customer Service Representative included: Cultivating customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Leveraged sales expertise to promote new cloth lines and capitalized on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse options.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Generated system report on incoming answered call volume and provided data insight
Addressed escalated customer service issues to higher tier teams to save customer relationships.
Described and explained details about product options to inform customers and guide purchasing decisions.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Contributed to company achieving and holding industry-leading customer service ratings.
Documented and detailed calls and complaints using call center's CRM database.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
04/2005 to 12/2007Case AideSecuritas Security Services Usa, Inc. | Berkeley, MO,
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Conducted research, gathered information from multiple sources and presented results In timely manner Including due diligence reports presented in courts of law.
Worked with clients to set up appointments with children's visits
Confidential information extremely important
Detailed program operations and participant activities with comprehensive recordkeeping Of all visits with children. Each visit was monitored And notes entered in case.
Helped social workers coordinate and lead supervised visits with parents and children in safe environments.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly visits
Drive children or parents to an from visit.
09/2003 to 04/2005Assistant ManagerJordan's Furniture | Reading, MA,
Inspections of tenant move-outs
Coordinate with vendors to to work orders on move outs and kept track of orders
Spanish translations
Assisted with correspondences to tenants and also with associations
Assisted current tenants with issues
Assisted front office
Office clerical tasks from answering incoming calls, coping, faxing, mail room and filing.
02/2001 to 03/2003Call Center RepresentativeConvergys | City, STATE,
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Processed debit and credit card payments
Completed inbound calls per shift to deliver prepared scripts.
Documented and detailed calls and complaints using call center's CRM database.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Addressed escalated customer service issues sent from teams to save customer relationships.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Answered incoming calls in busy, fast-paced global call center.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Entered customer interaction details to track requests, document problems and record solutions offered.
Education
Expected in to to No Degree | Business AdministrationUniversity Of Texas At Edinburg, Edingburg, TX, GPA:
Expected in to to No Degree | Business AdministrationThe University of Texas At Brownsville And Texas Southmost College, Brownsville, TXGPA:
Expected in 05/1988 to to | Gladys Porter High School, Brownsville, TX, GPA:
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Resume Overview
School Attended
University Of Texas At Edinburg
The University of Texas At Brownsville And Texas Southmost College