Jewelry Specialist Resume Example Crh

JEWELRY SPECIALIST

Professional Objective

I have an extensive background in various leadership and management positions. I am confident in my abilities but enjoy and continually strive to learn new skillsets. I am driven to inspire team members and area partnerships. I believe this syncs both the team, our customers and the community. I believe that strong values, customer service, and partnerships will both solidify past company successes and propel the company's growth. Through innovation and reducing associated cost to build industry leading technologies, I will strive to ensure company and team goals are met. To help lead Seal Shield, as the Operations Administrator, into becoming the world leader in infection control solutions.

Skills

Customer Service
Inspection
Excel
POS
Quality control
MS Office
Problem Resolution
Business Operations

Relationship Development
Team Management
Team Building
Documentation and reporting
Budgeting
Strategic Planning
Shipping and receiving operations

Work History

Jewelry Specialist, 10/2015 to Current
Crh – Cuyahoga Falls , OH

Repair Liaison.
Jared The Galleria of Jewelry.
Customer Service, communicated with vendors and shippers, quality control and inspection, follow up with customers and tracking.
General administrative management for twelve.
Microsoft Works, Excel, POS, Workday.
Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Returned older pieces to lustrous shine by cleaning, polishing and electroplating with metals such as rhodium.
Completed accurate measures of customers to produce well-sized pieces proportional to individual dimensions.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving customer service issues.
Handled 100 calls per week to address customer inquiries and concerns.

Assistant Store Manager * Operations Manager, 09/2016 to 07/2018
Designer Shoe Warehouse – City , STATE

Designer Shoe Warehouse.
Shipping and receiving, loss prevention, human resources, scheduling, payroll and performance reviews, hiring and training new staff, oversaw two floor managers and eighteen associates.
Developed team communications and information for store meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving in store pick up issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled 50 calls per week to address customer inquiries and concerns.

Customer Service, 09/2015 to 04/2017
Publix Super Markets – City , STATE

Answered questions about store policies and concerns to support positive customer experiences.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Listened to customer needs and desires to identify and recommend optimal products.
Checked prices for customers and processed items sold by scanning barcodes.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Maintained organized checkout area and swept floors and emptied trash cans.
Monitored customers for signs of security concerns and escalated issues to management.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Co-Manager * Operations Manager, 09/2013 to 07/2015
Bath And Body Works – City , STATE

Bath and Body Works.
Shipping and receiving, loss prevention, general administration (scheduling, hiring, payroll.), visual standards, corporate visit.
Developed team communications and information for store, district, regional and corporate meetings.
Transported several company products to customer locations monthly.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Handled 10 calls per month to address customer inquiries and concerns.
Resolved loss prevention problems, improved operations and provided exceptional client support.
Led visual team in delivery of quarterly floor set projects, resulting in corporate standards.
Monitored social media and online sources for industry trends.

Education

Associate Degree: General Studies, Criminal Justice/ Pre-law, 05/2010
Valencia State College - City

Dean's List

Resume Overview

School Attended

Valencia State College

Job Titles Held:

Jewelry Specialist
Assistant Store Manager * Operations Manager
Customer Service
Co-Manager * Operations Manager

Degrees

Associate Degree : General Studies, Criminal Justice/ Pre-law , 05/2010

Jewelry Specialist Resume Example

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