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jewelry sales associate sales associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Courteous Sales Associate with a background working in for stores such as [Store] and [Store]. Looking to further an extensive selling career with a new role at a successful jewelry company.

Personable Jewelry Sales professional establishes lasting relationships with customers for long-term store loyalty. Known for excellent jewelry salesmanship and knowledge of fine jewelry and custom pieces. Dedicated to best-in-class customer service.

Goal-oriented Sales Associate with merchandising and product branding expertise. Offering well-developed sales skills cultivated through several years of commission-based positions. Pursuing a part-time position in sales with a specialty store.

Persuasive sales professional with a career spent working for several well-known high-end retailers. Team player adept at cultivating long-lasting relationships with clientele. Looking to take selling to the next level with a role focused on assisting customers in the jewelry industry.

Trustworthy sales associate educated on all current trends. Comfortable in all sorts of challenging environments. Looking for position working closely with customers and finding exact products to fit customer needs.

Skills
  • Multi-line telephone, Register knowledge
  • Diamond and gem knowledge
  • Loss prevention
  • Product knowledge
Education and Training
Notasulga High School Notasulga, AL Expected in 04/1985 High School Diploma : - GPA :
Experience
Cushman & Wakefield - Jewelry Sales Associate/Sales Associate
Ontario, CA, 03/2012 - 02/2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Followed store opening and closing procedures as per company guidelines.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Giant Eagle - Associate
Bethel Park, PA, 03/2005 - 04/2010
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Audited and reconciled electric facility information for contractors and company crew members to continue organizational function.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coordinated services with external companies to check whether utility installations were completed on schedule.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sewell Corporation - Customer Service Associate
Houston, TX, 04/2000 - 03/2005
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Seasha Homes - Receptionist
City, STATE, 10/1997 - 02/2000
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Rendered information to callers and drafted office emails.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Processed payments and updated accounts to reflect balance changes.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

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Resume Overview

School Attended

  • Notasulga High School

Job Titles Held:

  • Jewelry Sales Associate/Sales Associate
  • Associate
  • Customer Service Associate
  • Receptionist

Degrees

  • High School Diploma

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