Seeking the opportunity for development and utilization of my skill set in relating to people to contribute to the success of the company, as a motivated professional experienced in customer service, marketing, and sales.
Skills
Additional Information
William Corpening Memorial Scholarship recipient.
*Secretary of Student Chapter of Interior Design Society.
Work History
Jewelry Sales Associate, 10/2013
to 01/2014 Kay Jewelers – Morganton,
NC
Experienced in Customer Service, Marketing and Sales
Knowledge of Interior Design and Furnishings
Experienced in using conversational selling, relationship building and follow up Furniture Sales Associate and Key Holder
Schnadig Intl/Caracole Outlet, Granite Falls NC, December 2014 to the Present.
Educating customers about the furniture and assisting on the sales floor in order to assist the customer with making furniture selections.
Other duties include arranging deliveries and assisting with merchandising the showroom floor.
Assisted customers with their jewelry buying needs, jewelry repairs and credit help.
Used relationship building and respectful persistence to increase sales of jewelry, credit accounts and extended warranties.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Inbound Calling Customer Care Associate, 01/2011
to 01/2013 Hickory,
NC
Assisted customers with payment processing and troubleshooting of unsuccessful payments.
Effectively presented information for first call professional problem resolution and achieving organizational metrics in a fast paced call center environment.
Retail Sales Associate, 01/2008
to 01/2011 Dillard's – Hickory,
NC
Assisted customers on the sales floor and at the point of sale.
Departmental responsibilities included opening & closing the department registers, creating displays of new merchandise, calling customers with information about special sales.
Achieved departmental sales per hour objectives.
Commercial Account Representative, 01/2004
to 01/2007 L. Fishman & Son, Inc – Charlotte,
NC
Responsible for territory development and marketing in a geographic territory, as representative for a commercial flooring products distributor with multiple branches in the Mid Atlantic and Southeast.
Advanced the sales growth of the company by effectively presenting specifications and technical information to architectural and interior design firms, as well as end users (e.g., hospitals, military bases) on appropriate flooring choices.
Developed and maintained accounts in a multiple state territory, providing educational support and superior customer service, working independently and scheduling travel.
Became a top performer using conversational selling to contribute to the sales and merchandising objectives of the company.
Worked independently from a remote home office, using time management skills.
Secretary/Treasurer, 01/1995
to 01/2004 Williamson Machine Company Inc – Hickory,
NC
Office Administration for a small machinery and machine parts manufacturing business specializing in the production of machine tool parts.
Used QuickBooks software for General Ledger and Financial Statements.
Conducted Invoicing, Accounts Payable and Accounts Receivable duties by ensuring amounts were correct and by keeping high-quality, organized records.
Calculated employee hours and used payroll software to generate records and payroll checks.
Ensured correct deductions and withholdings from employee pay.
Maintained records and generated monthly sales and use tax reports, submitted quarterly payroll tax deductions to the state and IRS and end-of-year W-2 forms to the IRS.
Education
Associate Degree: Applied Science Interior Design,
May 2004 Western Piedmont Community College - Morganton,
NC Applied Science Interior Design 3.8
