Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Professional Lead Teller with a passion for providing outstanding customer service. Friendly, personable and always professional under stressful circumstances. A true team leader, dedicated to training and teaching proper banking methods while complying with institution's regulations. Proven math and accounting abilities. Lead Teller looking to obtain a position in a fast-paced financial environment. Numerically savvy, exceptional communication skills, and committed to processing high volumes of error free transactions. A trustworthy and reliable individual with an in-depth knowledge of banking products and services. Friendly Lead Teller with the ability to build long-lasting relationships with customers and coworkers. Always adheres to security and compliance procedures. Proficient in state and federal banking laws. Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature. Proficient Lead Teller offering excellent customer service and cash handling experience. Extensive background in cash management and banking. Adept at handling deposits and monitoring accounts.

  • Product/Service knowledge
  • Payment oversight
  • Diamond sales
  • Product sales
  • Cleaning and maintenance
  • Sales management
  • Customer experiences
  • Product branding
  • Merchandising
  • Jewelry
  • Mentoring and training
  • Product demonstrations
  • Counter business
Jewelry Sales Associate, 07/2020 to Current
Ben Bridge JewelerAustin, TX,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Followed store opening and closing procedures as per company guidelines.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Lead Teller, 09/2018 to Current
American National BankShakopee, MN,
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault with over $40K in it daily.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Recommended additional products, services and benefits for customers.
  • Processed cash withdrawals.
  • Examined checks for identification and endorsement.
  • Supplied tellers with coin and currency as needed.
  • Trained employees on cash drawer operation.
  • Managed opening and closing times for main branch.
Sales Team Member, 09/2016 to 09/2018
Bj's Wholesale Club, Inc.Newnan, GA,
  • Connected with customers using consultative and relationship-driven techniques.
  • Suggested products and services to match customers' stated needs and preferences.
  • Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
  • Followed up after completed sales to check on customer satisfaction and offer additional services.
  • Created and implemented store displays, promoting sales and growth.
  • Monitored customer order process and addressed customer issues.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Cashier/Grill Cook, 10/2013 to 07/2016
Pollo TropicalCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 06/2013
Southwest Miami Senior High School - Miami, FL

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School Attended

  • Southwest Miami Senior High School

Job Titles Held:

  • Jewelry Sales Associate
  • Lead Teller
  • Sales Team Member
  • Cashier/Grill Cook


  • High School Diploma

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