11/2014 to 03/2015Jewelry Sales AssociateKay Jewelers Inc, a division of Sterling Inc. － Bethlehem, PAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Exceeded personal sales goals for two quarters in a row.
11/2013 to 11/2014Jewelry Sales AssociateUltra Diamonds Inc － Bethlehem, PAPlease note Kay Jewelers, a division of Sterling Jewelers purchased the inventory and retail rights to Ultra Diamonds. My duties and experience are the same as above.
05/2013 to 10/2014Bank TellerLafayette Ambassador Bank － Emmaus, PAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions.
02/2011 to 04/2013Technical Partner (Entry level Certified Nurses Assistant)Lehigh Valley Health Network － Allentown, PAObserved and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Cleaned and organized patients' living quarters.
2004High School Diploma: General Education DiplomaLehigh Carbon Community Cllege － Allentown, PA, 18102
2006Certified DiamontologistDiamond Council of America － Nashville , Tennessee, USAA voluntary retail jewelry sales distance education program. I also studied and was certified in their Certified Color Gemstone expert course
