- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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- resumesample@example.com
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
- Customer Service
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- Merchandise Recommendations
- Inventory Management
- Attention to Detail
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
| - Strong Communication and Interpersonal Skills
- Product Knowledge
- Honest and Ethical
- Creative Thinking
- Staff Support
- Inquiry Response
- Goal-Driven
- Documentation and Reporting
- Customer Assistance
- Reliable and Responsible
- Team Cooperation
|
Jewelry Sales Associate, 06/2019 to Current
Hudson's Bay Company – Mclean, VA,
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted company credit and financing options to assist customers with budget management.
- Processed applications for lines of credit or store-branded credit cards.
- Explained product features and qualities, including gemstone grades and precious metal attributes.
- Delivered superior service by proactively greeting and engaging with customers.
- Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements.
- Leveraged industry knowledge to exceed weekly, monthly, and yearly sales goals.
- Built immediate rapport with potential customers and made conversation to assess needs.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Prepared merchandise for purchase or rental.
- Recommended merchandise to suit customer budget and preferences.
- Captured consistent customer sales with friendly, knowledgeable support.
- Drove sales success by building displays and merchandising attractive arrangements.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Greeted customers and asked open-ended questions to assess needs.
- Overcame customer objections using powerful product demonstrations.
- Verified sales prices and processed cash or credit payments to complete sales
- Kept store shelves, racks and bins presentable with frequent resets.
- Promoted products effectively by staying on top of offerings and prices.
- Minimized store thefts through effective monitoring strategies and close customer observation.
- Mentored 3 new associates and coached on marketing techniques and engagement strategies, resulting in more than $500,000 in sales over course of 12 months
Birthday Party Assistant, 06/2017 to 11/2021
Applebee's – Mays Landing, NJ,
- Maintained energy and enthusiasm in fast-paced environment.
- Remained informed of changes in shut-down and emergency evacuation procedures.
- Maintained record of equipment inventory, stored and retrieved items, and assembled or disassembled equipment as required.
- Provided information about facilities, entertainment options, and rules and regulations.
- Protected patrons by following exacting safety procedures and monitoring behaviors.
- Made sure to keep party flowing the way the parents wanted
- Helped to keep things on track in terms of time
- Made sure to provide best customer service possible
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Server, 03/2018 to 07/2020
Waltonwood Of Cherry HillCanton – City, STATE,
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Offered information on new menu items, seasonal and daily specials.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Supported bussers with table-cleaning during high-volume shifts.
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
- Coordinated more than 100 orders each day, consistently satisfying customers with exceptional service.
- Worked with elderly to provide them the best living situation possible
- Trained new servers in company policies, guest service standards, and best practices.
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
- Processed orders and payments using POS system terminals and registers.
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Kept food service and preparation areas clean, neat, and properly sanitized.
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
- Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Satisfied customers with fast, friendly and knowledgeable support.
- Minimized complaints by keeping drinks full and delivering correct orders.
Associate of Arts: Business, Expected in 12/2021
Schoolcraft College - Livonia, MI
GPA:
No Degree: Nursing, Expected in 05/2019
Madonna University - Livonia, MI
GPA:
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