Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Skills
Customer Service
Exceeding Customer Expectations
Merchandise Receiving and Handling
Adaptable and Flexible
Building Customer Relationships and Loyalty
Computer Proficiency and Microsoft Office
Merchandise Recommendations
Inventory Management
Attention to Detail
Excellent Written and Verbal Communication
Engaging with Diverse Customers
Strong Communication and Interpersonal Skills
Product Knowledge
Honest and Ethical
Creative Thinking
Staff Support
Inquiry Response
Goal-Driven
Documentation and Reporting
Customer Assistance
Reliable and Responsible
Team Cooperation
Work History
Jewelry Sales Associate, 06/2019 to Current Hudson's Bay Company – Mclean, VA,
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Greeted customers, helped locate merchandise and suggested suitable options.
Promoted company credit and financing options to assist customers with budget management.
Processed applications for lines of credit or store-branded credit cards.
Explained product features and qualities, including gemstone grades and precious metal attributes.
Delivered superior service by proactively greeting and engaging with customers.
Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements.
Leveraged industry knowledge to exceed weekly, monthly, and yearly sales goals.
Built immediate rapport with potential customers and made conversation to assess needs.
Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
Prepared merchandise for purchase or rental.
Recommended merchandise to suit customer budget and preferences.
Captured consistent customer sales with friendly, knowledgeable support.
Drove sales success by building displays and merchandising attractive arrangements.
Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Greeted customers and asked open-ended questions to assess needs.
Overcame customer objections using powerful product demonstrations.
Verified sales prices and processed cash or credit payments to complete sales
Kept store shelves, racks and bins presentable with frequent resets.
Promoted products effectively by staying on top of offerings and prices.
Minimized store thefts through effective monitoring strategies and close customer observation.
Mentored 3 new associates and coached on marketing techniques and engagement strategies, resulting in more than $500,000 in sales over course of 12 months
Birthday Party Assistant, 06/2017 to 11/2021 Applebee's – Mays Landing, NJ,
Maintained energy and enthusiasm in fast-paced environment.
Remained informed of changes in shut-down and emergency evacuation procedures.
Maintained record of equipment inventory, stored and retrieved items, and assembled or disassembled equipment as required.
Provided information about facilities, entertainment options, and rules and regulations.
Protected patrons by following exacting safety procedures and monitoring behaviors.
Made sure to keep party flowing the way the parents wanted
Helped to keep things on track in terms of time
Made sure to provide best customer service possible
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Server, 03/2018 to 07/2020 Waltonwood Of Cherry HillCanton – City, STATE,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Offered information on new menu items, seasonal and daily specials.
Adhered to all safety, sanitization, and food handling guidelines and regulations.
Supported bussers with table-cleaning during high-volume shifts.
Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
Coordinated more than 100 orders each day, consistently satisfying customers with exceptional service.
Worked with elderly to provide them the best living situation possible
Trained new servers in company policies, guest service standards, and best practices.
Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
Processed orders and payments using POS system terminals and registers.
Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
Kept food service and preparation areas clean, neat, and properly sanitized.
Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.
Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
Supported team consistently, helping with hostess, food delivery and bussing needs.
Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
Enhanced team efficiency with well-stocked stations and efficient side work.
Satisfied customers with fast, friendly and knowledgeable support.
Minimized complaints by keeping drinks full and delivering correct orders.
Education
Associate of Arts: Business, Expected in 12/2021 Schoolcraft College - Livonia, MI GPA:
No Degree: Nursing, Expected in 05/2019 Madonna University - Livonia, MI GPA:
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