jewelry manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced and successful leader proficient in developing and implementing strategic approaches to drive market growth and profitability. Dedicated and enthusiastic seasoned Customer Service Specialist with over 15 years of management and effective leadership experience. Self-motivated, enthusiastic, consummate team leader possessing excellent communication skills. Specialize in building relationships, cultivating partnerships, resolving business issues and driving profitability for business growth. Highly proficient with Microsoft Office suite & SAP

Results-driven Management professional bringing 15+ years of experience and demonstrated record of accomplishment in marketing, sales development & customer relations. Proficient in operational enhancements, quality improvements and team leadership based on Communication, recognition, and innovative strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

  • Diamond grading
  • Project design
  • Design expertise
  • Training and coaching
  • Supply inventory management
  • Business development understanding
  • Product knowledge
  • Customer service
  • Salesmanship
  • Strong communication skills
  • Time management
  • Dependable and reliable
  • Personnel training and development
  • Organizational strengths
  • Proficient in MS Office & SAP
  • Excellent multi-tasker
  • Superior communication skills
  • Superior organization skills
  • Adaptive team player
  • Leadership development
  • Store growth planning
  • Driving business growth
  • Customer engagement and support
  • Marketing and advertising
  • Staff leadership
  • Strategic selling techniques
  • Problem resolution
  • Business correspondence
  • Event and meeting planning
  • Customer needs assessment
  • Training and coaching
  • Quality control management
  • Inventory tracking
  • Graphic presentations
  • Training and presentations
  • Evaluations and assessments
  • CDL Class B License Holder w/transportation endorsement
  • G.I.A Certified in Diamontology and Gemology
Jewelry Manager, 08/2009 - 02/2012
Rapid Global Business Solutions, Inc Blacksburg, VA,
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Worked with metals such as gold, silver and platinum to produce high-quality pieces.
  • Designed multiple types of jewelry, including rings, bracelets and earrings, for business customers and private clients.
  • Used 3-D modeling to design pieces in virtual environment.
  • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
  • Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
  • Graded stones based on color, cut and clarity of each piece.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
  • Hired, trained and oversaw team of [Number] service, design and production professionals handling need of [Number] customers per week.
  • Created new jewelry designs and modified existing designs via manual and computer-assisted methods.
  • Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
  • Oversaw all aspects of [Type] jewelry business handling $[Amount] in yearly sales.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
Bartender Server Trainer , 05/2012 - Current
Village Vintner Winery Brewery City, STATE,
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Handled guest complaints quickly using [Skill] and [Skill], maintaining positive dining experience for everyone.
  • Interviewed, hired and trained new associates.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
Customer Account Specialist, 10/2013 - Current
Fujifilm Graphics City, STATE,
  • Supported sales team in daily order processing and purchasing.
  • Built strong relationships with accounts by focusing on exceptional communication.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assisted in training and motivating new employees.
Education and Training
High School Diploma: , Expected in 05/2004
H.D. Jacobs - Algonquin, IL,
Status -
Cosmetologist: , Expected in 06/2005
Cosmetology And Spa Academy - Crystal Lake, IL
Status -
Activities and Honors
  • Therapeutic Equestrian Support Staff

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Resume Overview

School Attended

  • H.D. Jacobs
  • Cosmetology And Spa Academy

Job Titles Held:

  • Jewelry Manager
  • Bartender Server Trainer
  • Customer Account Specialist


  • High School Diploma
  • Cosmetologist

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