Janitorial Catering Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary

Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively. Professional attitude with excellent customer service and problem solving techniques. Proven leadership abilities with desire to perform quality work in an efficient manner. Evaluate individual performance and productivity. Keen appreciation of getting the job done correctly and on time. Develop cooperative working relationships with others and maintaining them over time. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Core Qualifications
  • Computer-savvy
  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Outlook
  • Publisher
  • Micros/Opera and Choice Advantage.
  • Supervision and training
  • Sound judgment
  • Operations management
  • Staff development
  • Inventory control
  • Self-directed
  • Accurate and detailed
  • Excellent communication skills
  • Policy/program development
  • Staff training
  • Calm under pressure
  • Complex problem solving
Professional Experience
Janitorial/Catering Supervisor, 05/2003 to Current
Eastern Connecticut Health Network Tolland, CT,
  • Specializing in maintenance and cleaning of private households and commercial businesses.
  • Set up and cleaned banquet and conference rooms.
  • Delegate duties to employees.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Quickly and courteously resolved all guest problems and complaints.
  • Displayed a positive and friendly attitude towards customers and fellow team members.
  • Mixed, weighed and proofed ingredients in accordance with bakery recipes.
  • Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Maintained highest standards of bakery product quality.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Emptied and cleaned all waste receptacles.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Stripped floors using electrical cleaning equipment.
  • Responsibilities include supervising other employee's, scheduling, and transporting.
  • Skills include self-starter, time management, organization, tact, honesty, basic money handling, record keeping and accounting.
PCA, 04/2012 to 2015
Beaver Run Resort & Conference Center Denver, CO,
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Facilitated games and other activities to engage clients.
  • Comforted patients and provided them with reassurance and encouragement.
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
  • Performs home management tasks including housekeeping, laundry, shopping and errands.
  • Prepares and serves simple modified diets according to instruction and assists with feeding as necessary.
  • Assists with bathing, dressing and grooming.
  • Assists with toileting, including use of bedpan, commode or toilet.
  • Assists with transfers and ambulation including use of cane, walker, and wheelchair.
  • Assists with medication as specified on plan of care.
  • Provides routine skin care.
  • May assist self-directing consumers in applying nonprescription topical medications to skin surface.
  • Assist self-directing consumers in performing maintenance exercise programs.
  • Assists the self-directing consumer with use of oxygen equipment.
  • Completes all other duties as assigned within the scope of practice.
Front Desk Supervisor, 01/2013 to 04/2014
Umpqua Bank Henderson, NV,
  • Provide a positive working environment and handle employee issues appropriately and in a timely manner.
  • Resolve customer problems or complaints by determining optimal solutions.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Addressed negative customer feedback immediately.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Ensure interior and exterior of property is maintained to company standards.
  • Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
  • Provide exceptional customer service and ensure the employees also provide the same level of service.
  • Group and guest sales including scheduling of events, banquets, reunions, business meetings, receptions and other venues.
  • Room assignment, sales, and all revenue reports/paperwork including precise cash deposits at the close of each shift.
  • Managed team of 10+ professionals.
  • Surpassed revenue goals in four consecutive quarters.
  • Served as mentor to junior team members.
  • Initiated Heartbeat that standardized employee training and led to increase in customer satisfaction by 12%.
  • Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
Store Manager, 07/2012 to 10/2012
Kindercare Westerville, OH,
  • Communicate, execute, and manage marketing and merchandising programs.
  • Ensure employee awareness of safety and emergency procedures.
  • Maintain adequate store supplies.
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
  • Managed team of 3 assistant managers and 12 associates.
  • Executed integrated advertising campaign across multiple media channels.
  • Execute and monitor loss prevention and shrink programs.
  • Responsible for preparation of work schedules.
  • Recruit, hire, train, evaluate and counsel store employees.
  • Schedule, organize and direct assignments.
Teacher's Aide, 01/2007 to 07/2012
Capstone Logistics Penns Grove, NJ,
  • Promoted language development skills through reading and storytelling.
  • Applied the positive reinforcement method to redirect negative behaviors.
  • Assisted 5-10 children per station during small group learning periods.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Organized field trips to local parks, fire stations and zoos.
  • Helped prepare daily lesson plans for activities and lessons.
  • Encouraged students to be understanding of and helpful to others.
  • Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
  • Physically and verbally interacted with students throughout the day to keep them engaged.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Administered minor first aid to injured students.
  • Provided instructional and clerical support for the classroom teachers, allowing them more time for lesson planning and teaching.
  • Interacted with parents/guardians in discussing progress of their children.
  • Encouraged growth and development in advanced learning at higher levels for a more hands on school environment.
Travel Coordinator, 10/1999 to 04/2006
Nucor Corporation Newton, IL,
  • Promoted vacation sales in a high volume telemarketing office.
  • Making arrangements for staying and transportation to the clients during their travel schedule.
  • Coordinating with co-employees to provide the clients with the right travel-related information.
  • Processed reservations, coordinated stand-bys and monitored availability of dates and accommodations.
  • Determined flight close-out times and completed and verified flight forms.
  • Cooperating with the clients and advising them on the travel plans based on their needs and requirements.
  • Arranging travel guides and assistance to the clients during their travel plan.
  • Understanding the mind of client and accordingly suggest travel plans and packages, if need be recommend for new and improved travel plans and packages.
  • Getting payments and maintaining all travel related records and documents.
  • Facilitating for the smooth and easy traveling of the clients by providing various types of services.
Floater, 09/1995 to 06/1999
Olan Mills Portrait Studio City, STATE,
  • Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
  • Maximize the customer experience by 'solving the whole problem'.
  • Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
  • Maintain integrity of store operating procedures to include: opening, closing, inventory, and point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
  • Troubleshoot, diagnose, repair and process transactions for Service & Repair customers.
  • Some locations may require ASC certification.
  • Assist in other tasks, duties, or projects as assigned by management.
Associates Degree: Human Services, Expected in 2016
Virginia Western Community College - Roanoke, VA

Human Services

Coursework in mental health, behavior modification, and group therapy.

Bachelor's Degree: Psychology, Expected in
Liberty University - Lynchburg, VA

Psychology Specializing in Crisis Counseling

Minor in Christian Counseling


Treasurer for the Bluestone Park Resident Council, Administrative Assistant to the Chairman of the Board for Housing Authorities Joint Resident Council, Chairperson for TAP's BHS Head Start Center and active liaison for Roanoke Redevelopment and Housing Authority residents and other low income single parent families from all communities in the Roanoke Valley.

Attend quarterly and yearly conferences and training, provide lunch programs for youth, provide after school programs, organize and participate in fund raising events, coordinate monthly resident meetings, interact with leaders and organizations in the community, and bring educational resources to the communities to promote knowledge and self-sufficiency.


Accounting, administrative assistant, basic cash deposits, cash handling, cash management, clerical, closing, conferences, counseling, customer service, delivery, directing, fund raising, instruction, great bedside manner, enthusiastic people person, great organizational skills,inventory, laundry, lesson planning, loss prevention, marketing, meetings, merchandising, bathing, record keeping, data entry, retail, safety regulations, sales, scheduling, self-starter, skin care, supervising, teaching, telemarketing, answering phones, time management, toileting, transportation, arranging travel, developing plan of care.

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Resume Overview

School Attended
  • Virginia Western Community College
  • Liberty University
Job Titles Held:
  • Janitorial/Catering Supervisor
  • PCA
  • Front Desk Supervisor
  • Store Manager
  • Teacher's Aide
  • Travel Coordinator
  • Floater
  • Associates Degree
  • Bachelor's Degree