Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Trained in defensive tactics
  • State and federal laws knowledge
  • Restraint techniques
  • Ethical standards of conduct
  • Excellent problem solver
  • Strategic planning and organization
  • Inmate rights
  • First aid and CPR certified
  • Booking procedures
  • CCTV monitoring
  • File and record maintenance
  • Courtroom practices familiarity
  • Visitation guidelines understanding
  • Taser/Pepper Spray Certified
09/2011 to 05/2020 Jail Sergeant Hyatt Hotels Corp. | Incline Village, NV,
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Oversaw all medical needs of the inmates by completing protocols, ordering of inmate medications.
  • Worked along side ACH and pharmacy.
  • Constant observation of cameras, mail, and inmate visits and phone conversations..
  • Completed medical protocols during emergency situations.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Supervised jail staff to insure their safety and to make sure all tasks are completed in a timely manner.
  • Assigned inmates to open and appropriate housing units.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
07/2019 to 02/2020 Waitress Hunterdon Healthcare | Hampton, NJ,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Partnered with team members to efficiently serve food and beverages.
07/2009 to 09/2011 Cashier Bullseye | City, STATE,
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Education and Training
Expected in 05/1998 High School Diploma | Winnetonka High School, Kansas City, MO GPA:
Activities and Honors

2017 Corrections Officer of the year

  • Taser Certified
  • Livescan Certified
  • Correctional Use of Force, Correctional Report Writing Certified
  • Handling Medical Related Issues Certificate
  • OC/ Pepper Spray Certified
  • Correctional Use of Force, Inmate Factors During Transport and Multi-Generations in Workforce Certificate
  • ACH Training Certificate

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School Attended

  • Winnetonka High School

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  • High School Diploma

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