Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Trained in defensive tactics
State and federal laws knowledge
Restraint techniques
Ethical standards of conduct
Excellent problem solver
Strategic planning and organization
Inmate rights
First aid and CPR certified
Booking procedures
CCTV monitoring
File and record maintenance
Courtroom practices familiarity
Visitation guidelines understanding
Taser/Pepper Spray Certified
Experience
09/2011 to 05/2020Jail SergeantHyatt Hotels Corp. | Incline Village, NV,
Detected potential threats and quickly defused conflicts.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Inspected cells and conducted random searches of common areas.
Oversaw all medical needs of the inmates by completing protocols, ordering of inmate medications.
Worked along side ACH and pharmacy.
Constant observation of cameras, mail, and inmate visits and phone conversations..
Completed medical protocols during emergency situations.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Supervised jail staff to insure their safety and to make sure all tasks are completed in a timely manner.
Assigned inmates to open and appropriate housing units.
Supervised inmates during day-to-day activities.
Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
Processed inmates by completing paperwork, conducting searches and recording fingerprints.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
07/2019 to 02/2020WaitressHunterdon Healthcare | Hampton, NJ,
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Calculated charges, issued table checks and collected payments from customers.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Partnered with team members to efficiently serve food and beverages.
07/2009 to 09/2011CashierBullseye | City, STATE,
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Trained new team members in cash register operation, stock procedures and customer service.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Properly verified customer identification for alcohol or tobacco purchases.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Education and Training
Expected in 05/1998High School Diploma | Winnetonka High School, Kansas City, MOGPA:
Activities and Honors
2017 Corrections Officer of the year
Certifications
Taser Certified
Livescan Certified
Correctional Use of Force, Correctional Report Writing Certified
Handling Medical Related Issues Certificate
OC/ Pepper Spray Certified
Correctional Use of Force, Inmate Factors During Transport and Multi-Generations in Workforce Certificate
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