IVR QA Analyst/Tester Resume Example

Supported day-to-day operations involving 14,000+ ATM's from 4 different vendors and 34 variations.

Responsibilities:

• Updated existing test plan and test cases based on Change Requests, software enhancements and new functionalities.
• Identified and logged software bugs/defects as they arise during the testing process.
• Configured and monitored devices and batch files in a TCP/IP production environment, based on software's updates and break fixes.
• Trained to become the expertise of EMV (Europay Mastercard & Visa) Implementation.
• Designated lead QA tester for one of the Company's Line of Business.
• Conducted daily defect resolution and status calls to discuss defects with vendors, project management and engineering teams to ensure on-time completion of project deliverables.
• Improved existing QA testing documentation by simplifying and creating consistency and testing job aid. As a result, it accelerated the testing process and easy team members work.

Fulfilled the position of Analyst and web tester for applications, such as Discover, American Express and other credit cards as well as Salesforce platform.

Responsibilities:

• Created test cases from User requirement and user stories documents to build the Repository into STARC (Automated Testing System with Code Reuse).
• Executed the testing for different applications and Saleforce platform.
• Provided technical support to test architects in the deployment of modelingprocess for enhancement of the web application.
• Delivered quality updates to project managers in a daily basis.

Contributions: Exceeded expectations on testing speed on the occasion of Company attempt for joining team members' effort to meet client need.

Executed software compatibility testing and ensured the compliance of financial transactions with ADA 2010 standards.

Responsibilities:

• Performed the deployment and certification on assigned batches of in-house developed loads, driven on an EFT EPOC/Tandem Platform.
• Determined testing requirements to configure test environment and created strategy for product development and certification. 
• Identified response codes while sending data on TDF and troubleshooted issues as they arise.
• Documented testing and production bugs/defects encountered.
• Assisted in testing and launching of IVR projects.
• Provided daily status resports, weekly progress reports and Requirements traceability Metrics (RTM).
• Volunteered to mentor various newly-hired QA Consultants.
• Participated in meetings and walkthroughs.