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IVR QA Analyst/Tester Resume Example

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IVR QA ANALYST/TESTER
Career Overview

Senior Software QA Tester with 7+ years of full system development lifecycle experience, from initiation and definition to deployment and support. Committed to add value to the end product through thorough analysis and detailed quality assurance testing.

Qualifications
  • Proficient with SQA testing and methodologies.      
  • Excel in creating test plans and test cases to validate functionalities and pinpoint software defects.  
  • Adept at using manual testing tools to troubleshoot systems Integration, Functionality, Regression, User Acceptance, Black Box and Web UI Testing.
  • Expertise in identifying, documenting and tracking legitimate defects/bugs.     
  • Demonstrated methodical and thorough approach to all assignments while adhering to compressed timelines. 
  • Experienced on Financial, Pharmaceutical Retail and software/Hardware Industry domains.
  • Skilled in Software and Hardware Configuration and Troubleshooting. 
TECHNICAL SKILLS
  • Platforms: Tandem EPOC (Base 24 Non-Stop), LINUX, MS Office Suite, Window7/Vista/XP.VMWare, AVAYA, ALM11, Salesforce, IVR (DTMF, NG Speech, RCE)
  • Testing Tools: ALM, POS, Paragon Fastest TM 4.2, Jump, Putty, SQL Server, FACETS.

  • Bug Tracking Tools: JIRA, Quality Center/ALM.
  • SDLC Methodologies: Agile, Waterfall.
  • Browsers: IE, Firefox, Chrome
Professional Experience
TATA Consultancy ServicesChicago, ILIVR QA Analyst/Tester03/2015 to Current

Currently working on testing several IVR (Interactive Voice Response) applications on diverse platforms for various aspects of the retail pharmaceutical operations.

Responsibilities: 

  • Analyzing Functional Specifications, Business Requirements and VUI documentation to design test plans and test cases, and perform later testing execution.
  • Writing SQL queries in Oracle Database, to retrieve and modify data , verification of System's values and  batch jobs. 
  • Managing and verifying the interaction between AVAYA System and IVR platforms.
  • Identifying and documenting software defects/bugs and their root causes..
  • Initiating working session and weekly status calls with developers and stakeholders to discuss defects and testing progress.
  • Implemented a method for the turnover of almost 200 testing cell phones, which are distributed among diverse teams for their testing. This resolved lost issue and contributed to a better track and collection of the devices.
Collabera/JPMCHASE & Co.Columbus, OHQA Analyst - Tester09/2014 to 02/2015

Supported day-to-day operations involving 14,000+ ATM's from 4 different vendors and 34 variations.

Responsibilities:

  • Updated existing test plan and test cases based on Change Requests, software enhancements and new functionalities.
  • Identified and logged software bugs/defects as they arise during the testing process.
  • Configured and monitored devices and batch files in a TCP/IP production environment, based on software's updates and break fixes.
  • Trained to become the expertise of EMV (Europay Mastercard & Visa) Implementation.
  • Designated lead QA tester for one of the Company's Line of Business.
  • Conducted daily defect resolution and status calls to discuss defects with vendors, project management and engineering teams to ensure on-time completion of project deliverables.
  • Improved existing QA testing documentation by simplifying and creating consistency and testing job aid. As a result, it accelerated the testing process and easy team members work.
HDI Group/VantivCincinnati, OHQA Analyst/Web Based Testing02/2014 to 09/2014

Fulfilled the position of Analyst and web tester for applications, such as Discover, American Express and other credit cards as well as Salesforce platform.

Responsibilities:

  • Created test cases from User requirement and user stories documents to build the Repository into STARC (Automated Testing System with Code Reuse).
  • Executed the testing for different applications and Saleforce platform.
  • Provided technical support to test architects in the deployment of modelingprocess for enhancement of the web application.
  • Delivered quality updates to project managers in a daily basis.

Contributions: Exceeded expectations on testing speed on the occasion of Company attempt for joining team members' effort to meet client need.

TEAM/FISERV EFTMorris Plains, NJQA Analyst/ATM Tester03/2011 to 07/2012

Executed software compatibility testing and ensured the compliance of financial transactions with ADA 2010 standards.

Responsibilities:

  • Performed the deployment and certification on assigned batches of in-house developed loads, driven on an EFT EPOC/Tandem Platform.
  • Determined testing requirements to configure test environment and created strategy for product development and certification. 
  • Identified response codes while sending data on TDF and troubleshooted issues as they arise.
  • Documented testing and production bugs/defects encountered.
  • Assisted in testing and launching of IVR projects.
  • Provided daily status resports, weekly progress reports and Requirements traceability Metrics (RTM).
  • Volunteered to mentor various newly-hired QA Consultants.
  • Participated in meetings and walkthroughs.
Accomplishments
Consistently recognized for efficiency on solving problems and for the capability of identifying opportunities for improvements. Recognized for rapidly discovering defects.
"I wish you were in our Star Award system, I would be granting you awards weekly if you were. I truly appreciate all you do for me and the load team. I know I've expressed thanks to you previously but I want to thank you again for stepping up the last few days with. you are a great asset to the team"
— June 22, 2012, Project Manager
Education and Training
BBA:Business AdministrationSANTO DOMINGO UNIVERSITY, Santo Domingo, DRMinor: Computer Science
Trainning:EMV (Europay, MasterCard & Visa)
Trainning:istqb
Languages
English, Spanish, Italian

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • TATA Consultancy Services
  • Collabera/JPMCHASE & Co.
  • HDI Group/Vantiv
  • TEAM/FISERV EFT

School Attended

  • SANTO DOMINGO UNIVERSITY

Job Titles Held:

  • IVR QA Analyst/Tester
  • QA Analyst - Tester
  • QA Analyst/Web Based Testing
  • QA Analyst/ATM Tester

Degrees

  • BBA : Business Administration
    Trainning : EMV (Europay, MasterCard & Visa)
    Trainning : istqb

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