Highly enthusiastic Billing Analyst well versed in processing and analyzing vendor payments.
Business process improvement
Strong organizational skills
Energetic work attitude
Customer service expert
Adaptive team player
EMC Corporation/Advantage StaffingAugust 2012 to CurrentIT Telecom Billing Analyst Southborough, MA
Validate, audit and process worldwide telecommunication invoices Work with telecommunication providers to correctly identify and dispute charges if necessary Provide monthly bill tracking and projection reports Establish and maintain good working relationships with clients and vendors Demonstrates initiative by identifying opportunities for improvement and/or cost savings.
EMC Corporation/Radius StaffingMarch 2009 to December 2010IT Telecom Analyst Framingham, MA
Worked on project to transfer 30,000 employees to a corporate wireless account.
Run Diagnostics and test genetic applications Managed EMC employees cellular service needs Served as vendor Liaison for 4 major cellular carriers Interacted successfully with all levels of Management Answered internal customers' questions, and provide information on procedures or policies Established and identified prices of services to insure all discounts were being applied.
Phillips LifelineMarch 2008 to September 2009Personal Response Associate Framingham, MA
Handled incoming calls for emergency needs of over 750,000 clients.
Effectively communicated, built confidence and ongoing relationships with clients.
Dispatched emergency services when needed.
Provided resolution options to clients.
Kids Art FairsSeptember 2007 to June 2008Art Fairs Sales Consultant Worcester, MA
Completed school cold calls to introduce new art enrichment programs Consulted with Principals and school staff to secure successful fundraising events Organized and schedule on site school events Provided all materials needed to insure all events were successful Worked trade shows to present the company's products and services.
Scholastic Book FairsMay 2005 to September 2007Senior Sales Consultant Marlboro, MA
Coordinated and serviced all book fairs in my territory Coached each schools fundraising team to ensure grow and revenue to meet their fundraising needs Trained and supported 15 sales consultants Consulted with Principals and school staff to secure successful events Organized and scheduled on site school events Provided all materials needed for events.
North High School
Quinsigamond Community CollegeBachelor: Business Fast TrackWorcester, MA