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IT Technician Resume Example

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IT TECHNICIAN
Profile

Summary and skills


*Over nine years of experience in network integration, engineering, and troubleshooting


*Currently hold a Secret Security Clearance


*Enhanced capabilities of tracking, installing, operating and maintaining Internet based networks, encryption devices, switches, routers, and video teleconference equipment.


Dedicated Integrator with excellent technical, analytical and communication skills demonstrated by 9 years of experience.

Skills
  • Signal generator equipment
  • Quality control
  • Analog and digital electronics design
  • Software/algorithm design and development
  • Strong presentation skills
  • Team player
Accomplishments

Project Management 

  • Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.

Product Improvement

  • Liaised with Army to modify and improve overall product performance.
  • Eliminated machine defects through machine adjustments.

Professional Experience
IT Technician
May 2015 to July 2015 City Of Oak Creek － Oak Creek, WI
  • Successfully implemented LAN upgrades.
  • Developed new network architecture for new City Hall project.
  • Maintained network security by assigning passwords and network privileges.
  • Routinely direct help desk job assignments to IT staff.
  • Successfully resolved trouble tickets for end users in a timely manner.
Network Integrator
January 2011 to January 2013 Sigmatech Inc － Fort Polk, LA
  • Trained with over 500 soldiers and provided over the shoulder training to maintain, repair, troubleshoot, modify and install telecommunication equipment, computers, switches, as well as routers efficiently.
  • Demonstrated high motivation while working more than 70 hours per week with Joint Readiness Training Center command team consisting of soldiers, DoD civilians and non-DoD civilians throughout eleven Joint Readiness Training Center rotations.
  • Provided over the shoulder training for customers routine trouble tickets, determined the origin of the problem and worked with soldiers to prevent and solve technical issues.
  • Highly experienced in configuring Cisco 3725 routers, Cisco 3560 Switches, Cisco 3550 switches, TOCNET radio systems, Cisco Adaptive Security Appliance (ASA) series 5500, as well as Juniper Firewalls.
  • Frequently upgraded IOS for cisco 3725 routers, cisco 3560 switches, ASAs, and cisco 3560 switches.
  • Routinely helped to solve system failures by using seasoned troubleshooting techniques.
  • Regularly coordinated with engineers to document system glitches to improve standard operating procedures.
Joint Network Node Supervisor
March 2006 to July 2009 US Army － Fort Hood, TX
  • Proven ability to train team members to proficiently operate both Joint Network Node as well as Command Post Nodes during Operation Iraqi Freedom 06-08.
  • Engineered network with Voice over IP telephony, Virtual Local Area Network implementation, VPN tunneling, and Local Area Network in Joint Network Node during combat as well as in training.
  • Instructed, evaluated, and was responsible for the safety of 7 personnel downrange.
  • Implemented routine solutions to connectivity problems resulting in 100% reliable communication ranging from the Joint Network Node to each Command Post Node throughout Iraq.
  • Senior Switch Operator of a Joint Network Node Section in a deployed Special Troops Battalion that supported worldwide contingency operations for the 1st Cavalry Division.
  • Ensured installation, operational readiness, and maintenance of a Joint Network Node System, one M1113, 50 VOIP phones, 100 SIPR/NIPR laptops and two 10Kw generators.
  • Created and maintained detailed network diagrams using SNMP.
  • Successfully monitored and troubleshot continuous operation of network worldwide connection throughout Iraq during Operation Iraqi Freedom 06-08.
Network Switching Systems Operator Maintainer
April 2002 to February 2006 US Army － Fort Hood Baghdad, Iraq, TX
  • Provided LAN/WAN users access to networks using Cisco routers, Ethernet, as well as TCP/IP operating systems.
  • Monitored digital equipment during upgrades designed to expand data network capabilities.
  • Repaired and replaced any faulty components using diagrams, technical manuals, and schematics.
  • Troubleshot isolated faults using physical loopbacks, multimeters, and other tools.
Education and Training
Associates : General Studies, 2009 Central Texas College － Killeen, TX, USA
Associates Degree : General Studies Central Texas College － Killeen, TX GPA: GPA: 3.8 General Studies GPA: 3.8
Graduate, Joint Network Node Operator Course (25N), General Dynamics, Fort Hood, TX Graduate, Switching Systems Operator Maintainer Course (25F), Fort Gordon, GA Graduate, Leadership Development Course U.S. Army Non-Commissioned Officer Academy － Fort Hood, TX
Graduate
Graduate, High-Capacity Line-of-Sight Radio Operations Course, General Dynamics, Fort Hood, TX Graduate, TOCNET Tier II Course, Toby Hanna Army Depot, Toby Hanna, Pennsylvania Certificate, CompTIA Security +, June 2011-2014 Certificate, Asynchronous Transfer Mode Course, General Dynamics, Fort Hood, TX Certificate, Combat Lifesaving Course U.S. Army
Skills

Army, electronics, cisco, Cisco routers, CPR, Ethernet, Firewalls, help desk, Local Area Network, LAN, laptops, Leadership Development, access, multimeters, network security, Network, networks, operating systems, personnel, Police, Radio, routers, safety, schematics, SNMP, Switches, Switch, TCP/IP, technical manuals, telecommunication, telephony, phones, troubleshoot, troubleshooting, upgrades, VPN, Voice over IP, VOIP, WAN

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Resume Overview

Companies Worked For:

  • City Of Oak Creek
  • Sigmatech Inc
  • US Army

School Attended

  • Central Texas College
  • U.S. Army Non-Commissioned Officer Academy
  • U.S. Army

Job Titles Held:

  • IT Technician
  • Network Integrator
  • Joint Network Node Supervisor
  • Network Switching Systems Operator Maintainer

Degrees

  • Associates : General Studies , 2009
    Associates Degree : General Studies
    Graduate, Joint Network Node Operator Course (25N), General Dynamics, Fort Hood, TX Graduate, Switching Systems Operator Maintainer Course (25F), Fort Gordon, GA Graduate, Leadership Development Course
    Graduate
    Graduate, High-Capacity Line-of-Sight Radio Operations Course, General Dynamics, Fort Hood, TX Graduate, TOCNET Tier II Course, Toby Hanna Army Depot, Toby Hanna, Pennsylvania Certificate, CompTIA Security +, June 2011-2014 Certificate, Asynchronous Transfer Mode Course, General Dynamics, Fort Hood, TX Certificate, Combat Lifesaving Course

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