it technician resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Skills
PPE Compliance
Planning and Coordination
Interpersonal Communication
Organization and Time Management
Attention to Detail
Excellent Communication
Analytical and Critical Thinking
Written Communication
Multitasking Abilities
Active Listening
Decision-Making
MS Office
Work History
08/2022 to CurrentIT TechnicianFlex-N-Gate Corp | Evart, MI,
Performed maintenance tasks on PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage
06/2020 to 04/2021Motor Grader OperatorFlatiron Construction Corp. | San Marcos, TX,
Operated range of heavy equipment on regular basis with advanced skill.
Operated machining equipment safely with team of operators.
Met project demands consistently through careful and consistent operation of heavy equipment.
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
Moved equipment between job locations using truck and trailer.
Maintained fueled and fully operational equipment to jump on project requirements and keep teams on tight schedules.
Placed tools and job site machinery in locked areas and secured location at end of each shift.
Resolved most mechanical issues independently and worked with supervisors and senior personnel to resolve complicated problems.
Loaded and moved materials such as dirt and rocks based on specific job needs.
01/2019 to 06/2020Senior Highway Maintenance WorkerFlex-N-Gate Corp | Grand Prairie, TX,
Operated all heavy equipment properly according to employer safety specifications.
Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Repaired signs and fences quickly to avoid accidents and mishaps.
Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
Used flags to warn motorists about hazards, obstacles and workers ahead.
Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Drove transport crews, snow removers and street sweepers based on current work demands.
Eliminated unwanted vegetation and rodents along roadways with use of poisons.
Demonstrated respect, friendliness and willingness to help wherever needed.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts.
09/2010 to 01/2019IT TechnicianBomgaars Supply | City, STATE,
Performed maintenance tasks on PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Configured systems according to prescribed software and hardware frameworks.
Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to IS
Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage
Education
Expected in to to Associate of Science | Network And System AdministrationWestern Iowa Tech Community College, Sioux City, IA, GPA:
Honoree of Phi Theta Kappa
Expected in 05/2001 to to High School Diploma | Sergeant Bluff-Luton Senior High School, Sergeant Bluff, IAGPA:
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