Educated and experienced IT Technician skilled at management of computer and audio-visual systems, technical support and training. Takes responsibility for overall maintenance of computer systems, researching and installing software applicable to employer needs, performing tests and resolving computer issues.
Major strengths include strong leadership, excellent communication skills (verbal and written), team player, attention to detail, respect for dutiful compliance in all regulations, as well as supervisory skills including, hiring, termination, scheduling, training, payroll, budget management, and other administrative tasks.
Perform service transition & operation tasks according to ITIL methodology processes: Asset management, change management, knowledge management, SOP management, incident management, problem management, request fulfillment
Participate in the planning, design, installation and support of systems and network infrastructure as it relates to video, classroom presentation, broadcast, distance learning, and video conferencing systems across IVCC campuses. Lead assigned IT/AV projects. Develop identified project opportunities, helping to deliver leading-edge, technology-based, IT/AV solutions.
Assisted in planning, installation and support of Graphic Arts lab and selection, development and training of help desk incident management system. Also selected, installed and maintained software and hardware and managed licensing.
Companies Worked For:
Job Titles Held: