it technician resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Forklift operation
Waste disposal
Safety management
Temperature monitoring
Customer service
Organization
Network configuration
Troubleshooting
Problem resolution
Flexible
Troubleshooting and diagnostics
Server installations
Computer configurations
Equipment repair
Hardware upgrades
Technical Troubleshooting
Hardware configuration
Computer maintenance
LAN/WAN
Experience
06/2020 to 06/2021IT TechnicianDodge's | Newport News, VA,
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Assisted in technical support process refinement to improve customer service and support.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Documented repair processes and helped streamline procedures for future technical support actions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Configured new employee work stations, including all hardware, software and peripheral devices.
Upgraded laptops/desktops, improving speed and performance.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Identified hardware issues caused by component failures using approved diagnostic tools.
Proficient in network protocols, DHCP, DNS and SMPT.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
09/2019 to 06/2020Floor OperatorTyson Foods | Baker Hill, AL,
Adhered to plant safety and environmental policies and procedures at all times.
Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
Identified machinery issues and repaired parts to keep equipment up and running.
Identified and reported abnormalities to supervisor for timely corrective actions.
Monitored and inspected equipment, systems and control boards.
12/2017 to 09/2019Store AssociateGoodwill Industries Of Central Oklahoma | Mustang, OK,
Provided every customer with professional and polite support for sales and service needs.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Answered questions about current promotions and resolved issues according to store policies.
Bagged, wrapped and packaged purchases according to customer needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Managed cash register operations using POS system, including processing sales and returns.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Engaged shoppers, providing assistance and information on merchandise and product features.
10/2016 to 01/2017Store AssociateGoodwill Industries Of Central Oklahoma | Enid, OK,
Provided every customer with professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Engaged shoppers, providing assistance and information on merchandise and product features.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Education and Training
Expected in 05/2018 to to High School Diploma | South Hagerstown High School, Hagerstown, MDGPA:
Expected in to to IT Engineering And Support Certification | Fredrick Communty College, Fredrick Md, GPA:
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