Highly motivated technology enthusiast always willing to learn new things. Technically-advanced information
technology specialist successful in software administration and data communications.
Qualifications
Technical skills:
Hardware:
Routers, Firewalls, and Servers, Familiar with RAID, Hubs, and Switches
Operating Systems:
Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows 2003 Server, Microsoft
Windows XP Professional
Software:
Microsoft ISA Server 2004, POS Systems
Networking Skills:
Windows Vista client installation, configuration and maintenance; Windows Server 2003 installation,
management; Active Directory; Group Policy; DNS; DHCP; VPN, routing, RRAS and remote access protocols;
network design, configuration and troubleshooting; TCP/IP sub-netting and troubleshooting; firewall and proxy
server configuration; emphasis on adherence to Microsoft standards and maintaining network documentation Qualifications Proficiency in TCP/IP protocols Knowledge of streaming video platforms Local remoter systems support Content management systems Strong analytical skills Technical help desk experience GUI and tools A+ Certified Excellent problem solving skills MCSA Certified Customer needs assessment MCP Certified MCTS Certified Technical Skills
Skills Experience Total Years Last Used
Windows, Unix, Linux, Mac OSX, Windows 8 Yesterday
VMWare
Relevant Experience
IT Training Successfully trained 100's of customers to use new operating system.
Network Security Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
Experience
08/2013 to Current
IT TechnicianDodge's – West Memphis, AR,
Prepared and presented technical proposals for clients.Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Preformed on-site repairs of hardware components, both Desktop and Laptop.
Installing of OS on different platforms, both Mac and Windows based.
04/2013 to 10/2013
Support Line – , ,
Microsoft Ocean Springs, MS.
Conducted call support for customers with software and/or hardware issues.
Communicated with clients the details.
of their accounts and helped resolve issues if any arose.
Maintained a professional environment with clients.
Resolved issues with billing and disgruntled clients and provided a positive experience for customers.
11/2008 to 02/2009
Technical Support RepresentativeMotion Recruitment – City, STATE,
Responded to customer requests for technical services, hardware/software support, troubleshooting,.
password resets, anti-virus inquiries and networking issues in a Windows-based environment.
Entered trouble tickets and customer resolutions into internal database.
Provided exceptional customer service via telephone and email to solidify consumer confidence.
Education
Expected in
MCP, MCTS, MCSA: IT 2009 ComputerTraining.com Atlanta, GA, Fulton Microsoft Network Technology Program Coursework includes: Microsoft Windows Vista, Configuration 70-620, Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and Acceleration Server 2004 70-350 : - , GPA:
Expected in 2005
High School Diploma: John Adams High School - Miami, FL GPA:
Expected in
: ITT Tech - Orange Park, FL GPA: Computer Added Drafting and Design. Left after a year to pursue IT work in Georgia
Affiliations
Skills
A+ Certified, Active Directory, analytical skills, anti-virus, billing, budget, change management, com, Hardware, Content management, client, clients, customer service, customer support, database, DHCP, disaster recovery, documentation, DNS, Drafting, email, Firewalls, firewall, GUI, help desk, Hubs, Linux, Mac, Managing, access, MCP, Microsoft ISA Server, Microsoft Internet Security and Acceleration Server, Microsoft Windows, Microsoft Windows 7, Microsoft Windows 8, Microsoft
Windows, Windows, Windows 8, Microsoft Windows 2003 Server, Microsoft
Windows XP Professional, needs assessment, network design, Network, Networking, Operating Systems, OS, POS, problem solving skills, proposals, protocols, proxy
server, RAID, repairs, Routers, routing, Servers, streaming video, Switches, TCP/IP, software support, systems support, telephone, troubleshooting, Unix, VPN, Vista, Windows Server
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School Attended
John Adams High School
ITT Tech
Job Titles Held:
IT Technician
Support Line
Technical Support Representative
Degrees
MCP, MCTS, MCSA: IT 2009 ComputerTraining.com Atlanta, GA, Fulton Microsoft Network Technology Program Coursework includes: Microsoft Windows Vista, Configuration 70-620, Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and Acceleration Server 2004 70-350
