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IT Technician Resume Example

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IT TECHNICIAN
Professional Summary
  • IT Specialist and Military Veteran with a Secret Security Clearance and 10+ years of proven experience in the United States Marine Corps. Accomplished measurable results while leading teams of 20 – 45 personnel in a dynamic, fast - paced environment. Possess a comprehensive background in establishing and implementing IT management and IT service functions. Possess extensive knowledge in managing and submission of work orders, incidents, Information Technology Purchase Request Authorization System (ITPRAS) and Information Technology Equipment and Software Acquisition. Bachelor of Science in Project Management (Summer 2021). Areas of expertise include:
  • Project Management
  • Team Leadership
  • Data Analysis
  • Cust Svc/ Strategic Planning
  • Policy Implementation
  • Oral | Written Communication
  • Valid State Driver's License through 2024
Skills
  • Benchmarking
  • Analyze and resolve complex problems
  • Customer service
  • Help desk
  • Information Systems
  • Inventory
  • Network
  • Procurement
  • Quality control
  • SOP
  • Budget and cost analysis
  • Security Protocols
  • End-user support
  • Organization And Time Management
  • Conflict Resolution
  • Planning and Coordination
Work History
IT Technician, 09/2020 to Current
GCorp Consulting – Barstow, CA
  • Troubleshoot, recovering, adjusting, modifying, and improving IT systems to minimize service interruptions in customers' ability to carry out critical business.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices and software to set up work stations for 200 customers.
IT Supervisor, Information Technician, 07/2018 to 03/2020
MARINE CORPS LOGISTICS BASE S-6 COMMUNICATIONS DIV – Barstow, CA
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Coordinated Emergency Operations Center projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Coordinate with COR and/or Vendors.
  • Drafts Statements of Work (SOW) and justification for other than full and Open Competition Request.
  • Communications – Continued Implemented and validated 4 departments admin accounts and 2 Information Systems Coordinator accounts.
  • Provides Customer and/or Claimant representation in any discussions regarding Service Level Agreement (SLA) clarification and/or definition and support processes.
  • Assists in the development of contract clauses and other contractual terms and conditions relating to Information Technology procurements.
  • Assists with the development of information processing standards to be used at a variety of geographically dispersed locations. Assists with the development of guidance and procedures for the implementation of mandatory technical standards.
  • Resolved 140 network trouble calls and contributed 63% percent reduction.
IT Manager , 01/2010 to 06/2018
United States Marine Corps – Okinawa, Japan
  • Managed day-to-day operation and maintenance of 6 high density exchange nodes providing reliable voice services to 13,000 coalition forces assigned to overseas in Afghanistan.
  • Directed installation, operation and maintenance of over $2.8M worth of equipment and assets for 2 communication departments.
  • Developed and implemented a quarterly inventory and maintenance schedule for the 811 principal end items valued at $3.5M.
  • Monitored tracking and completion of over 3,000 telecommunication service requests.
  • Supervised the survey section, installation section, cable records section and quality control section comprised of 8 uniformed and 8 government contractors in the execution of 1,000 work orders.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised the accurate accountability of switching sections equipment for a consolidated memorandum receipt valued at nearly $3M.
  • Provides technical services in cost estimating, technical specifications, and benchmarking.
  • Identifies, tracks and reviews modifications required to enhance and maintain the installed hardware and software configurations of information systems.
  • Serve as primary focal point for internal and external customers including Program Management teams and Government customers and contractors regarding issues and interpretation of contract requirements
  • Responds to customer requests for all computer-related difficulties, analyzes and evaluates problems and provides recommended solutions.
  • Reviews technical documentation to assess the ability of hardware/software procurement to meet claimant operational requirements.
  • Updated, and maintained maintenance for the department desktop procedures to ensure 100% compliance regulations to organizational SOP.
  • Oversaw and optimized work of over 300 service requests of IT Customer Service Reps performing high-quality Tier 1 & Tier 2 work.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Education
AA Degree: General Studies, 06/2019
Trident University - Cypress, CA
Certifications
CompTia Security+ Lean Six Sigma Belt Green Lean Six sigma Belt Yellow Leadership and Management Development Course TECHNICAL SKILLS Software: Microsoft Office (Word, Excel, PowerPoint), SharePoint Operating Systems: Mac / Microsoft Windows
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Resume Overview

Companies Worked For:

  • GCorp Consulting
  • MARINE CORPS LOGISTICS BASE S-6 COMMUNICATIONS DIV
  • United States Marine Corps

School Attended

  • Trident University

Job Titles Held:

  • IT Technician
  • IT Supervisor, Information Technician
  • IT Manager

Degrees

  • AA Degree : General Studies , 06/2019

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