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IT Technician Resume Example

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IT TECHNICIAN
Summary
Talented IT manager and systems engineer with over 10 years' experience maintaining computing environments by identifying network requirements, installing upgrades, and monitoring network performance. Expertise in establishing secure networks by evaluating performance issues, installation, configuration, equipment testing, defining network policies and procedures, and establishing connections and firewalls. Ability to make good technical decisions that positively impact adjacent systems or provide useful features.
Highlights
  • IT management
  • Systems administration
  • Network administration 
  • Problem resolution 
  • Report generation
  • Team leadership
  • Process improvements
  • Project/data management
  • Technical architecture
  • Self-directed  
Experience
IT Technician01/2019 to 05/2019Soboba Casino ResortSan Jacinto, CA
  • Provided help desk support to casino end-users. 
  • Processed help desk tickets using Track-IT.
  • Set up IT equipment and provided IT support for banquets and events.
  • Assisted in casino relocation within the IT department.
  • Provided light audio/video support.
Automated Systems Technician (Special Project)09/2018 to 10/2018San Bernardino County Registrar of VotersSan Bernardino, CA
  • Provided help desk support using a SharePoint ticketing system.
  • Maintained computer hardware including workstations, laptops, and switches.
  • Prepared computers systems for the election.
  • Managed user accounts for various applications. 
  • Traveled off-site to set up computer systems at early voting locations.  
  • Cross-trained on BOD (Ballot On Demand) machines to provide low level support. 
IT Manager09/2006 to 02/2017Paulson ManufacturingTemecula, CA
  • Managed all aspects of the IT department.
  • Administered and maintained software, hardware, and network infrastructure.
  • Designed and implemented network engineering, disaster recovery, and security solutions.
  • Managed company website and hosted services.
  • Reduced IT costs by 10% and doubled bandwidth by negotiating with vendors to obtain services and equipment at lower rates.
  • Improved overall efficiency and up time by engineering a network infrastructure and complete refresh of servers and network equipment. 
  • Led ERP evaluation project and spearheaded continuous improvement initiatives.
  • Led SQL database migration project and cleanup utilizing SQL queries.
  • Produced product testing and company holiday videos.
  • Trained and mentored interns in Information Technology and best practices.
  • Designed and created reports using Crystal Reports for SQL databases.
  • Cross-trained in product testing for quality assurance, document control, and shipping procedures.
Associate Instructor04/2008 to 01/2013Computer Training AcademyTemecula, CA
  • Mentored students by providing real world experiences.
  • Collaborated in the expansion of a new campus.
  • Drove IT/Computer training of students by providing support, positive reinforcement, and motivation.
Independent Contractor08/2006 to 09/2006BMC SolutionsKennesaw, GA
  • Provided field service IT services and desktop/laptop deployment of Dell Computers in Southern California.
  • Installed, maintained, and provided support for end-users.
  • Demonstrated excellent time management and communication skills by finishing projects early or on time.
Network Engineer07/2005 to 08/2006UmetechTemecula, CA
  • Analyzed and designed new servers and storage systems.
  • Installed, tested, and configured networks, desktops, laptops and printers for a variety of clients.
  • Solved network problems involving a combination of hardware, software, power, and communications issues.
  • Led software compliance project and performed software audits.
  • Optimized up time of network and servers by implementing best practices and training clients. 
IT Floater/Training Assistant/Reservation Sales Specialist06/2004 to 02/2006Hilton Reservations and Customer CareHemet, CA
  • Analyzed, installed, configured and repaired computer systems/software.
  • Demonstrated network maintenance/project management.
  • Trained new hires and conducted employee evaluations.
  • Sold room reservations and made changes to existing reservations in a knowledge and timely manner. 
  • Joined Career Advanced Placement Program 
  • Awarded Commitment to Excellence, 3rd Quarter 2005
  • Awarded Commitment to Excellence, 4th Quarter 2005
Education
IT Certifications2013Computer Training AcademyTemecula, CA, USAMicrosoft Certified Systems Engineer Training Coursework included: XP Pro, Server Enterprise, TCP/IP, Service & Support, Networking Technologies, 2003 Server Implementation, and CompTIA A .
Associate of Science: Information Technology2002ITT Technical InstituteSan Bernardino, CA, USAAssociate of Science Degree in Information Technology Computer Network Systems - GPA: 3.4
Certifications
  • CompTIA A Certified Computer Technician
  • CompTIA Security Certified
  • MCP Microsoft Certified Professional
  • MCSA Microsoft Certified Systems Administrator with Messaging                             
Skills
  • Systems - Windows Server (NT, 2000, 2003, 2008, 2012), Windows (95, 98, XP, Vista, 7, 8, 10) , Linux (Red Hat and Ubuntu)
  • Hardware - Routers/Switches/Hubs (Cisco, Linksys, Netgear), Firewalls (Sonicwall),  Seagate Hard Drives, Backups (LTO Tapes and Storageloaders) 
  • Software -  Symantec Backup Exec, Diskeeper, Microsoft Office (97, 2003, 2007, 2013, 2016), Visio, Exchange, Norton Antivirus , Bitdefender Antivirus, Adobe Photoshop, Dremwaver, ACT!, Microsoft Dynamics CRM, SAP BYD, Sony Vegas, QuickBooks, Crystal Reports, iMovie   
  • Networking -  LAN/WAN, DNS, DHCP, TCP/IP, SNMP, SMTP,  POP3, FTP, NAT, Ethernet, ICMP
  • Databases - Access and SQL 
  • General Education -  College Mathematics, Needs assessment and project planning, Composition, Microeconomics, Contemporary Art, and Group Dynamics 
  • General Skills -  Helpdesk, Cash handling, Customer Service, Data Entry
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Resume Overview

Companies Worked For:

  • Soboba Casino Resort
  • San Bernardino County Registrar of Voters
  • Paulson Manufacturing
  • Computer Training Academy
  • BMC Solutions
  • Umetech
  • Hilton Reservations and Customer Care

School Attended

  • Computer Training Academy
  • ITT Technical Institute

Job Titles Held:

  • IT Technician
  • Automated Systems Technician (Special Project)
  • IT Manager
  • Associate Instructor
  • Independent Contractor
  • Network Engineer
  • IT Floater/Training Assistant/Reservation Sales Specialist

Degrees

  • IT Certifications 2013
    Associate of Science : Information Technology 2002

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